Globe
Globe Launches first Online Telecom Community in the Philippines

Globe Telecom recently launched the first comprehensive online telco community in the Philippines that will enable both Globe and non-Globe users to explore, answer, and learn about its products and services.
Powered by Lithium Technologies, the world leader in Social Customer Experience, the Globe Community (community.globe.com.ph) is a social portal uniquely designed to encourage knowledge-sharing of Globe products and services with other users on various topics like account-related concerns, service-usage tips, and other topics about its products and services.
“At Globe, providing superior customer experience is at the core of everything we do. Nowadays people turn to online channels to search for help on problems and concerns any time of the day or night. That is why we have come up with a dedicated forum that will be an avenue for Globe customers or potential customers to interact, discuss, and resolve Globe related concerns and topics,” said Globe President and Chief Executive Officer Ernest Cu.
To register, a user can go to community.globe.com.ph, click on either the ‘Register’ or ‘Connect to Facebook’ from the top-right section of the website. Once registered simply click on ‘Join the Conversation’ to login.
Globe has also tapped the services of Lithium Social Web in order to quickly respond to various enquiries and posts regarding Globe on various social media channels like Twitter, Facebook, forums, and other online social sites.
Lithium Social Web is the industry’s most comprehensive solution for social customer care. Designed from the ground up to meet the specialized needs of customer service teams, Lithium Social Web automatically identifies, categorizes, and prioritizes social posts on customer care and routes them to the right set of resources, maximizing agent efficiency.
“Because of the power of social media, consumers are more empowered than ever before—using social media to convey their comments and enquiries with unprecedented reach and speed. It’s critical we provide support through any channel our customers wish to engage that is why we have the services of Lithium Social Web. Lithium’s platform streamlines the workflow from the social web, allowing our online specialists to quickly and efficiently handle our customers various concerns,” said Cu.
“Our partnership with Lithium, a trusted partner of some of the world’s most iconic brands, is a bold statement of our commitment to innovation in providing the highest quality support and service experience for our customers. What Globe has launched is a pioneer game changing social customer response in the Philippines and Asia Pacific,” Cu added.
“To succeed in today’s social reality; organizations must meet their customers wherever and however they choose to engage with the brand. Globe is an innovation leader and this is a game changer in how they are able to take customer response to a new level,” said Lithium President and Chief Executive Officer Rob Tarkoff. “I am incredibly proud that Globe has chosen Lithium as its social business partner.”
Lithium Senior Vice President, APAC, Charles Hough said, “Globe is a pioneer in the Philippines and the broader APAC region in the evolution of the social customer experience. We are honored to partner with Globe and thrilled to have delivered the first major milestone in this social transformation initiative.”
Globe joins a strong roster of Lithium clients in the APAC region including Indosat, Starhub, Commonwealth Bank of Australia, Telstra and Vodafone Australia. Lithium has a proven track record across global industries, including serving four out of five of the world’s largest telecommunications companies.
Globe
#Globe and #TM make #SIMRegistration Faster, Easier and safer for Filipinos

Looking to get away from text spam and fake messages? Worry no more because you can finally get a break from the digital noise and have a safer mobile experience thru the implementation of the SIM Registration Act, a law that seeks to curb misinformation and cybercrime by promoting the accountability of mobile users.
To this end, Globe and TM have made it easier and faster and more secure for customers to register their SIMs before the approaching April 26, 2023 deadline with just a few quick taps on their phones via http://new.globe.com.ph/simreg.
“Aligned with our efforts to help our customers live a rich digital life, we are in full support of the government’s aim to make the digital space safer for Filipinos by using SIM registration to protect them against digital fraud. We at Globe and TM are working to ensure that the registration process for all our customers is done efficiently, conveniently, and securely for their uninterrupted mobile experiences and to avoid SIM deactivation,” said Eric Tanbauco, Head of Mobile Prepaid Business.
Customers can register their SIMs through these simple steps:
- Open http://new.globe.com.ph/simreg
- Fill out the form and upload a valid ID and selfie
- Secure a copy of your reference number
By registering their Globe or TM SIM card, customers not only give themselves an extra layer of protection against cybercrime but also access to a wide range of unique experiences and customized perks and rewards to bring more fun and excitement to their daily lives.
Register your Globe or TM SIM today! Visit http://new.globe.com.ph/simreg to know more.
Globe
BTS PH Army Pearls Donates Globe Rewards points to Hapag Movement in celebration of #Hobiuary

BTS PH Army Pearls and Globe Rewards came together for a good cause in celebration of J-Hope’s birthday in February. The energetic and mood-maker rapper of Bangtan turned 29 last February 18, prompting his fandom to make “Hobiuary”— or the fandom’s new term for the month of February— more meaningful by helping those suffering from involuntary hunger through the Hapag Movement.
In this partnership, the BTS Filipino fan base pooled their Globe Rewards points to donate to the Hapag Movement. Hapag Movement is Globe’s banner program that aims to address hunger alleviation and help create sustainable livelihood opportunities for underserved Filipinos. The program is mobilized through Ayala Foundation, Caritas Philippines, Tzu Chi Foundation, and World Vision Philippines.
“We have witnessed J-Hope’s growth as a genius artist. He continues to learn and challenge himself, and we couldn’t be any prouder of him. That’s why this Hobiuary, we’re celebrating his birthday by giving back to the community,” she said.
Mirza Ann Barcenilla, Head and Founder of BTS Army PH Pearls, shared how the group’s love for J-Hope moved them to support the Hapag Movement.
“This is a continued commitment from Globe to deeply engage our dear customers with their passion while doing a Globe of Good through Hapag Movement,” said Mike Magpily, Head of Marketing Strategy at Globe.
Fans came together on March 3 to 5 at the Trinoma Activity Center as a way for them to create a meaningful send off for the idol as he recently announced his enlistment.
A turnover ceremony was held at the end of the event, where a cheque from BTS PH Army Pearls under the Hobiuary fandom project was donated to the Hapag Movement.
The donation period ran until March 5, 2023, with members of BTS PH Army Pearls able to donate their Globe Rewards points for as low as one point. Each point is equivalent to one peso.
The Hapag Movement is Globe’s unified fight against hunger that leverages digital platforms to encourage everyone to help–from individuals to multi-sectoral partners. The movement provides beneficiaries with supplemental feeding and livelihood training. These include technical and vocational training, upcycling programs for mothers, job placement initiatives for college scholars, capacity-building initiatives, and self-sufficiency programs.
Donations to the Hapag Movement may be coursed through the GlobeOne app, GCash or via credit card.
Learn more about the Hapag Movement via https://www.globe.com.ph/about-us/sustainability/globe-of-good.html.
Globe
#Globe & #Yondu Fortifies Cybersecurity Through Security Ops Center

As part of the company’s steadfast commitment to protecting enterprises against constantly evolving security threats, Globe Business and its managed ICT services partner, Yondu, have officially launched a dedicated state-of-the-art Security Operations Center (SOC) last February 23 at Taguig City.
The advanced technology and secure operations of this local SOC provides fortified cyber intelligence, enhancing the management and maintenance of a large number of controls for clients who partner with Globe Business for their cybersecurity needs.
“Since cybersecurity demands significant resources and manpower to ensure its effectiveness, we established a world-class local SOC to better safeguard valuable assets and sensitive data of our enterprise clients,” Francisco “Cocoy” Claravall, Vice President for Partner Ecosystem for Globe Business, Enterprise Group, said. “Through our SOC, we offer enterprises the peace of mind they need to allow them to focus on higher-value activities.”
Among the things that Claravall highlighted in the launch were the different Globe Business Solutions within the SOC’s remote incident response and threat engagement operations that clients can avail of, such as:
● Managed Detection & Response (MDR) Solutions
● Incident Management Retainer (IMR) Solutions
● Managed Web Security Application Services (MWSAS)
● Managed Vulnerability Scanning Services (MVSS)
The local SOC’s 24x7x365 remote support makes these solutions more robust, effective, efficient, and reliable to secure enterprise assets and data.
The SOC has achieved an ISO 27001 Certification, which demonstrates the company’s capability to deliver exceptional security measures to its clients. This certification is an internationally recognized security management standard that structures how businesses should manage risk associated with information security threats; including policies, procedures, and staff training.
Guada Teresa Dela Cruz, Head for Enterprise Solutions and SOC of Yondu Inc., highlights the company’s commitment to delivering top-tier cybersecurity solutions.
“For over 20 years, Yondu has been committed to providing holistic, first-rate technological experiences to all its stakeholders,” Dela Cruz remarked after the awarding of the ISO 27001 Certificate. “This certification serves as proof that we have, yet again, reached new heights in our efforts to implement internationally-recognized best practices. By integrating international standards into our systems, our clients and other stakeholders are assured that their safety, security, and business continuity are our utmost priorities.”
Learn more about how your company can benefit from Globe Business Cybersecurity Solutions here globe.com.ph/business/enterprise/cybersecurity.html or contact your Globe Business Account Manager today.
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