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Globe Telecom Receives Recognitions in 2015 PR Awards

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Globe Telecom has set the standard in the practice of public relations (PR) in the telecommunications industry in Southeast Asia after it bagged three (3) finalist citations for its comprehensive PR campaigns in this year’s PR Awards. Globe is the lone telecom company in the region to be shortlisted, competing with the biggest brands and PR agencies in the Asia Pacific in the area of corporate and crisis PR.

Globe is twice nominated in the Best Crisis Management category for its #StopSPAM and Fair Use Policy awareness campaigns. Globe was also shortlisted in the Best Sports PR Campaign category for its communications campaign for Globe Slipstream as a way to demonstrate the speed of its world-class network.

The telco launched its #StopSPAM awareness drive in 2014 in support of a public clamor to protect consumers from receiving spam and scam text messages, irritating and some victimizing helpless customers and leaving some of them worried of the security of their information as well as their privacy. In response, Globe initiated a digital campaign called #StopSPAM with a heavy visual information drive, leveraging on digital assets: owned social networking sites, dedicated customer service account, and bloggers to showcase the #StopSPAM campaign.

Through the campaign, Globe was able to crowdsource customer reports on spam and scam messages that put an end to the scammers’ scrupulous undertakings. Customers were empowered by taking action against scammers through this campaign.

As part of its customer experience roadmap, Globe also embarked on a massive awareness campaign for its Fair Use Policy program as a standard global practice to ensure quality of network experience among customers. The campaign also taught customers responsible data usage and monitoring and provided them access to a better mobile internet experience with the introduction of its GoSURF data plans, leading the industry shift from unlimited to consumable data plans.

To celebrate the power of speed with its brand new network, Globe brought the excitement and exhilaration of a real F1 race to Filipinos through Globe Slipstream, a grand scale event that saw the company transforming Bonifacio Global City to a racing venue a la F1 Grand Prix with a car parade, outdoor concert, and driving exhibition led by Lotus F1 junior driver Marlon Stockinger. Globe used Slipstream not only to demonstrate the speed of its world-class network but also to promote F1 in the Philippines and increase awareness of Filipinos towards the sport.

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“We are honored to be among the best in Southeast Asia when it comes to the practice of public relations and communications,” said Yoly Crisanto, Senior Vice President for Corporate Communications at Globe. “This testifies to our strong commitment to be the preferred brand of choice among consumers as well as a company which puts premium at transparency and accountability through strategic communications.”

The PR Awards is the premier event celebrating excellence across the public relations spectrum in Southeast Asia. From one-off stunts to long term programs, the PR Awards recognizes brands that have pushed themselves towards measurable success through sound and strategic communications. Following a highly successful launch in 2014, the Awards has returned and is now open to countries from across the region with new categories and even more opportunities for organizations to receive the recognition their PR strategies deserve.

This year, the Awards went regional and saw over 230 organizations enter across 25 categories. For each category, Gold, Silver, and Bronze trophies will be awarded.

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Globe

Globe Logs over 11M Prepaid SIM Registrants, urges Customers to Register before April 26 Deadline

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Globe, the leader in Mobile, has registered more than 11 million active prepaid SIMs around a month after the law mandating all Filipinos to register their SIMs took full effect.

Globe hit the milestone 11-million mark on Monday, January 30, 2023, a month after the SIM Registration Act was rolled out as a measure to stop cybercrime, including scam messages that proliferated due to the anonymity provided by prepaid SIMs.

“We are grateful to our customers for promptly registering their SIMs. We understand the importance of addressing the proliferation of scam and spam messages and have made it our priority to provide our customers with a seamless registration process. We are committed to meeting the deadline and continuing our efforts to protect our customers from scammers and fraudsters,” said Darius Delgado, Head of Globe’s Consumer Mobile Business.

Globe urges its customers who have yet to register to visit its user-friendly registration portal https://new.globe.com.ph/simreg. There are an estimated 87.4 million existing SIM users under the Globe network.

Registration via the GlobeOne app will begin in February as an added channel where customers may register their SIMs. As a user of GlobeOne, customers will have access to exclusive offers and deals that are available only in the app.

Globe also provided support for government-led assisted registration in priority sites nationwide from January 25 to 27. Globe established booths in 15 areas and provided assistance to anyone who needed help, especially those in need of special assistance, including senior citizens, PWDs awww and those using basic/feature phones.

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Other than supporting the NTC-led assisted SIM registration, Globe has also started rolling out its own on-site assistance booths across the country. From January 27 to 29, it led SIM registration assistance in 30 Puregold branches in strategic locations in Luzon, Visayas and Mindanao. It will extend SIM registration assistance in other locations soon.

These efforts aim to provide inclusive ways to get its customers registered by the April 26, 2023 deadline. Users who fail to complete their registration on time will have their SIMs deactivated.

Even before the new law was implemented, Globe has taken several steps to curb disruptive messages through proactive blocking, threat intelligence partnerships with financial institutions, a customer reporting portal, plus an awareness and education campaign to help customers with online protection.

To learn more about Globe and the SIM registration process, visit https://www.globe.com.ph/register-sim-card.html.

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Globe Deactivates, Blacklists More than 50,000 SIMs Linked to Fraud in 2022

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Leading digital solutions platform Globe deactivated and blacklisted more than 50,000 SIMs last year as it continued to intensify consumer protection initiatives amid the rising cases of online fraud.

Globe deactivated 20,225 SIMs and blacklisted 35,333 SIMs involved in scam and spam messages in 2022 alone as part of its campaign for internet safety.

This was on top of the record 2.72 billion scam and spam messages it blocked last year, 83.4 million of which were bank-related. All these efforts have been on-going to protect customers from harmful content and fraud before the enactment of the SIM Registration Act.

“Globe recognizes the growing threat posed by scammers, who use various tactics, including text messages, to deceive innocent victims into giving up personal information that could be used to compromise their financial accounts. We will continue to invest in our cybersecurity program to protect our customers from these unscrupulous individuals,” said Anton Bonifacio, Globe Chief Information Security Officer.

Under its filtering protocol, Globe deactivates SIMs within its network once detected to have been involved in fraud. Meanwhile, SIMs outside of the Globe network are blacklisted to prevent them from sending to Globe.

Globe Deactivates SIM Blocked

On its own, Globe has taken a proactive approach to combat cybercrime schemes through various initiatives. It has implemented blocking mechanisms, established partnerships with financial institutions for threat intelligence, created a customer reporting portal, and launched an awareness and education campaign to empower customers with the knowledge and tools they need to protect themselves.

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Meanwhile, in a move to address growing concern over the use of unregistered SIMs in committing cybercrimes, the government introduced Republic Act No. 11934, also known as the SIM (subscriber identity module) Registration Act. Signed into law in October, the measure requires all mobile and broadband users to register their SIMs with their respective service providers to ensure that they are properly identified.

As of January 25, Globe has logged 10.4 million registrations of prepaid SIMs.

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Globe’s 5G network expands to 237 sites in VisMin, Connects more Consumers and Businesses #Globe5G #VisMin

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Leading digital solutions platform Globe expanded its 5G coverage to 212 sites in Visayas and 25 in Mindanao by the end of the third quarter in 2022, providing more consumers and businesses with improved connectivity and access to faster data speeds.

The company’s 5G network is now expanding and available to most of the population in Davao City, Cebu, Iloilo City, Zamboanga City, Cagayan de Oro City, Boracay and Bacolod City.

The expansion of 5G technology in Visayas and Mindanao is intended to help bridge the digital divide between these regions and the rest of the country. It aims to support economic development and enable residents to access a wider range of digital services and opportunities.

The deployment is also beneficial to the growth of new industries and businesses in the said areas. It can inspire innovation and competitiveness as companies seek to provide the best possible services to their customers.

Globe's 5G network expands to 237 sites in VisMin, Connects more Consumers and Businesses #Globe5G #VisMin

“We believe that the expansion of 5G technology in Visayas and Mindanao is essential for driving economic growth, supporting innovation, and providing access to fast and reliable digital services for residents and businesses in these regions. It will also help spur further investment and support the emergence of a vibrant and dynamic digital economy,” said Joel Agustin, Globe Senior Vice President for Network Planning & Engineering.

As a pioneering provider of 5G technology in the Philippines, Globe is committed to delivering improved customer service and reliable, consistent data services to its customers.

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By scaling up the rollout of its 5G network, Globe is taking a major step towards building a more connected and technologically advanced society in the Philippines. It is helping drive the adoption of 5G technology and paving the way for the next generation of digital innovation.

5G technology is capable of delivering internet speeds up to 100 times faster than 4G. It also has less lag, making it suitable for video streaming and gaming.

To learn more about Globe, visit www.globe.com.ph.

 

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