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Globe Tech Squad will Level up your Wi-Fi experience in your Home

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TechSquad KV

Having problems with your home Wi-Fi connection? To ensure that you make the most out of your Wi-Fi connection, Globe At Home introduces the Globe Tech Squad, our special tech customer service team that will provide end-to-end support for Wi-Fi connectivity and home-related needs.

TechSquad KV

With a one-time fee of P1,200, Globe At Home customers can avail of the Globe Tech Squad service. The Globe Tech Squad will diagnose the different spaces of your home to identify potential signal interferences, improve the Wi-Fi signal by recommending the best router placement to increase signal strength & coverage, and resolve connectivity issues with the necessary Wi-Fi mesh extenders and configuration. They can also connect all existing devices in the home to the Wi-Fi such as TVs, laptops, security cameras, printers, speakers etc.

 

“Globe at Home has always committed to providing first-world internet to all our customers. Now, we want to improve the experience by making the Globe Tech Squad service available so everyone can maximize their Wi-Fi connection and enjoy watching the latest videos, play their favorite games, and listen to the best music available at home,” shares SVP for Globe At Home, Martha Sazon.

 

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The Globe Tech Squad also offers Airties Wi-Fi Mesh, which extends Wi-Fi coverage to eliminate dead spots around the house and ensure that customers can enjoy Wi-Fi in every corner of their homes. The Globe Tech Squad will be able to assess and install the right number of Airties needed to ensure the major parts of the home are covered.

 

Globe customers can avail of Airties Wi-Fi Mesh via two payment options: upfront payment of P3,600 or charged to bill at P150/month for 24 months added on to your Globe At Home plan.

 

For more information on the Globe  Tech Squad call the Globe hotline at 730-1000.

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Globe

#Globe Extends Free Call, Text, Data Services to Customers in #EarthQuake hit #Turkey

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Globe is extending free call, text and data services to customers in Turkey after a massive 7.8-magnitude earthquake struck the southern part of the country and northern Syria.

This will allow Globe customers to use its roaming services to connect with and update their loved ones on their status in the wake of the deadly quake.

“We understand how connectivity is of utmost importance to our customers in the wake of the massive quake in Turkey.  We wish to provide them assistance so they could reach out and communicate with their loved ones back home at this difficult time,” said Coco Domingo, Globe VP for Postpaid and International Business.

Globe is extending 15 minutes of incoming and outgoing calls, 15 texts to all networks, and 1GB data (whichever service is currently available) good for 7 days at no extra cost. To avail of these free roaming services, customers only need to connect to Globe’s roaming partners Turk Telekom and Turkcell.

Registration is not needed as the goodwill offer will be automatically provided to Globe customers detected in Turkey. A confirmation message will be sent advising them that the free roaming offer is ready for use.

#Globe Extends Free Call, Text, Data Services to Customers in #EarthQuake hit #Turkey

To make a call, dial “+”+ country code + area code + telephone number (ex. +63773101212) or dial “+” + country code + mobile number (ex. +639171234567). To send a text, type “+”+ country code + mobile number (ex. +639171234567).

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To use the free 1GB data allocation, simply turn on mobile data and data roaming on your phone’s settings, and set the network connection to 3G or LTE. Postpaid customers are encouraged to only turn on their mobile data and data roaming once they have received the activation message.

One of the strongest temblors to hit the region in a century, the quake struck early Monday and has left thousands dead, with the death toll still rising. According to news reports, buildings and other infrastructure collapsed across the region, triggering chaotic search and rescue operations.

For additional information on Globe’s Roaming services, visit www.globe.com.ph/international/roaming.

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Globe Joins NTC-led assisted Registration in 30 More Areas #SimCardRegistration

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Globe, the leader in Mobile, is kicking off February with its continuing participation in the SIM registration assistance initiative led by the government, deploying booths in 30 more areas.

From February 1 to 3, Globe will provide SIM registration assistance in far-flung towns from northern to southern provinces to reach as many customers as possible before the April 26, 2023 deadline.

“We are undertaking a multi-pronged effort to be as inclusive as we can in the SIM registration process. Globe is there for our customers whether online or offline. We will work alongside the government all the way in bringing support for SIM registration on the ground where our customers need us,” said Cleo Santos, Head of Globe’s Channel Management Group.

Residents in the following towns may proceed to these locations if they need help to register their Globe or TM SIMs.

Globe Joins NTC-led assisted Registration in 30 More Areas #SimCardRegistration

February 1, 2023

 

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●       Gattaran, Cagayan (in front of town hall)

 

February 2, 2023

 

●       Bangui, Ilocos Norte (Tourism Building)

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●       Allacapan, Cagayan (in front of town hall)

●       Florida Blanca, Pampanga (Barangay Nabuklod covered court)

●       Lemery Batangas (municipal covered court)

●       Gasan, Marinduque (municipal covered court)

●       Bacacay, Albay (Bacacay East Central School Covered Court)

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●       Madalag, Aklan (covered court)

●       Oslob, Cebu (covered court)

●       Tolosa, Leyte (town gymnasium)

●       Sergio Osmeña, Zamboanga del Norte (town gymnasium)

●       Baungon, Bukidnon (municipal covered court)

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●       Laak, Davao de Oro (town gymnasium)

●       Antipas, Cotabato (municipal public terminal)

●       Esperanza, Agusan del Norte (municipal covered court)

●       Tublay, Benguet (covered basketball court/gym)

 

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February 3, 2023

 

●       Pagudpud, Ilocos Norte (Cultural and Sports Complex)

●       Limay, Bataan (Sports Complex)

●       Lian, Batangas (covered court)

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●       Sablayan, Occidental Mindoro (municipal grounds)

●       Pilar, Sorsogon (Bonifacio Covered Court)

●       Lemery, Iloilo (covered gymnasium)

●       Malabuyoc, Cebu (municipal covered court)

●       Tanauan, Leyte (Tanauan Civic Center)

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●       Josefina, Zamboanga del Sur (covered court)

●       San Fernando, Bukidnon (municipal gymnasium)

●       Kiblawan, Davao del Sur (Mata’s Gym)

●       President Roxas, Cotabato (municipal gymnasium)

●       City of Bayugan, Agusan del Sur (City Hall compound)

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●       Kapangan, Benguet (covered basketball court/gym)

 

SIM Registration booths are open to all, especially senior citizens, PWDs, those using basic/feature phones or those without internet access.

To register, the following information must be ready:

●       Full name

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●       Date of birth

●       Sex

●       Address

●       Government ID with photo

●       Mobile number

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Globe also supported the first round of government-led SIM registration assistance, deploying booths to 15 areas from January 25 to 27. It has also started rolling out its own SIM registration assistance desk across the country, partnering with Puregold from January 27 to 29 to provide help to SIM users. Globe also recently held assisted registration for festival goers at the Sinulog Festival in Cebu and the Dinagyang Festival in Iloilo.

Globe’s online SIM registration platform, https://new.globe.com.ph/simreg, is accessible 24/7 for Globe and TM users to register their SIMs. The GlobeOne app will also soon be enabled for SIM registration to give customers greater convenience while providing exclusive deals and offers.

As of January 31, Globe has logged over 11 million registered prepaid SIMs. Globe is again urging its customers to plan and schedule their registration, as failure to do so within deadline will lead to SIM deactivation.

 

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Globe Logs over 11M Prepaid SIM Registrants, urges Customers to Register before April 26 Deadline

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Globe, the leader in Mobile, has registered more than 11 million active prepaid SIMs around a month after the law mandating all Filipinos to register their SIMs took full effect.

Globe hit the milestone 11-million mark on Monday, January 30, 2023, a month after the SIM Registration Act was rolled out as a measure to stop cybercrime, including scam messages that proliferated due to the anonymity provided by prepaid SIMs.

“We are grateful to our customers for promptly registering their SIMs. We understand the importance of addressing the proliferation of scam and spam messages and have made it our priority to provide our customers with a seamless registration process. We are committed to meeting the deadline and continuing our efforts to protect our customers from scammers and fraudsters,” said Darius Delgado, Head of Globe’s Consumer Mobile Business.

Globe urges its customers who have yet to register to visit its user-friendly registration portal https://new.globe.com.ph/simreg. There are an estimated 87.4 million existing SIM users under the Globe network.

Registration via the GlobeOne app will begin in February as an added channel where customers may register their SIMs. As a user of GlobeOne, customers will have access to exclusive offers and deals that are available only in the app.

Globe also provided support for government-led assisted registration in priority sites nationwide from January 25 to 27. Globe established booths in 15 areas and provided assistance to anyone who needed help, especially those in need of special assistance, including senior citizens, PWDs awww and those using basic/feature phones.

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Other than supporting the NTC-led assisted SIM registration, Globe has also started rolling out its own on-site assistance booths across the country. From January 27 to 29, it led SIM registration assistance in 30 Puregold branches in strategic locations in Luzon, Visayas and Mindanao. It will extend SIM registration assistance in other locations soon.

These efforts aim to provide inclusive ways to get its customers registered by the April 26, 2023 deadline. Users who fail to complete their registration on time will have their SIMs deactivated.

Even before the new law was implemented, Globe has taken several steps to curb disruptive messages through proactive blocking, threat intelligence partnerships with financial institutions, a customer reporting portal, plus an awareness and education campaign to help customers with online protection.

To learn more about Globe and the SIM registration process, visit https://www.globe.com.ph/register-sim-card.html.

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