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Globe calls for vigilance against COVID-19-related online fraud

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Globe Telecom calls on its customers to be extra vigilant to avoid becoming victims of online fraud, fake content, and cybersecurity attacks that capitalize on the current pandemic.

The company issued the advice after receiving reports about several COVID-19 related pop-ups, ads, fake surveys, freebie scams, alleged SIM upgrades and other offers promising rewards in exchange for personal information.

Aside from online fraud, there are also attempts by scammers to take over mobile numbers or accounts by offering SIM upgrades or help with concerns.  Globe said sensitive data such as passwords, one-time PINs and MPINs should not be shared with anyone since legitimate companies will never ask for such information as it may lead to unauthorized access to personal accounts.

“There are a lot of unscrupulous persons or syndicates who pose as customer service agents, take advantage of device offers, and even exploit the health crisis to defraud our customers. With the increased complexity of technologies, network elements and IT infrastructure, new types of fraud that are more difficult to detect or combat could also arise. That is why we have continuously communicated to our customers how to do transactions securely and safely online,” said Ernest Cu, Globe President and CEO.

 

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Globe’s experience mirrors the situation being faced by other mobile network operators worldwide where fraudsters take advantage of the fear, confusion and uncertainties brought about by the situation to steal data, information and identity through COVID-19 malware and phishing campaigns, SIM swap, and identity theft, among other illegal activities.

A quarterly analysis of international online fraud trends released on May 13 by TransUnion, a global information and insights company, showed that telecommunications was the most affected by fraud, with 76% suspected fraud increase after the pandemic was declared. This was primarily due to social distancing measures which changed shopping patterns and allowed fraudsters to target more digital forward industries like telecommunications. Millennials, on the other hand, are the most targeted age group of digital fraud related to COVID-19, with 34%.

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Thus, to stay safe online, Globe reminds its customers to be alert especially against offers that are often too good to be true and not to provide personal and bank details.  In case such information has been shared, passwords should be immediately changed while accounts must be monitored closely for any irregularities.

Globe also recommends securing browsers to avoid malicious ads by going to the browser settings and enabling pop-up blockers.  It, likewise, underscored the importance of backing up important files through an external drive or in the cloud in case of a cybersecurity attack.

To check if an offer is valid, visit www.globe.com.ph/contact-us.

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Globe

Globe Joins NTC-led assisted Registration in 30 More Areas #SimCardRegistration

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Globe, the leader in Mobile, is kicking off February with its continuing participation in the SIM registration assistance initiative led by the government, deploying booths in 30 more areas.

From February 1 to 3, Globe will provide SIM registration assistance in far-flung towns from northern to southern provinces to reach as many customers as possible before the April 26, 2023 deadline.

“We are undertaking a multi-pronged effort to be as inclusive as we can in the SIM registration process. Globe is there for our customers whether online or offline. We will work alongside the government all the way in bringing support for SIM registration on the ground where our customers need us,” said Cleo Santos, Head of Globe’s Channel Management Group.

Residents in the following towns may proceed to these locations if they need help to register their Globe or TM SIMs.

Globe Joins NTC-led assisted Registration in 30 More Areas #SimCardRegistration

February 1, 2023

 

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●       Gattaran, Cagayan (in front of town hall)

 

February 2, 2023

 

●       Bangui, Ilocos Norte (Tourism Building)

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●       Allacapan, Cagayan (in front of town hall)

●       Florida Blanca, Pampanga (Barangay Nabuklod covered court)

●       Lemery Batangas (municipal covered court)

●       Gasan, Marinduque (municipal covered court)

●       Bacacay, Albay (Bacacay East Central School Covered Court)

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●       Madalag, Aklan (covered court)

●       Oslob, Cebu (covered court)

●       Tolosa, Leyte (town gymnasium)

●       Sergio Osmeña, Zamboanga del Norte (town gymnasium)

●       Baungon, Bukidnon (municipal covered court)

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●       Laak, Davao de Oro (town gymnasium)

●       Antipas, Cotabato (municipal public terminal)

●       Esperanza, Agusan del Norte (municipal covered court)

●       Tublay, Benguet (covered basketball court/gym)

 

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February 3, 2023

 

●       Pagudpud, Ilocos Norte (Cultural and Sports Complex)

●       Limay, Bataan (Sports Complex)

●       Lian, Batangas (covered court)

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●       Sablayan, Occidental Mindoro (municipal grounds)

●       Pilar, Sorsogon (Bonifacio Covered Court)

●       Lemery, Iloilo (covered gymnasium)

●       Malabuyoc, Cebu (municipal covered court)

●       Tanauan, Leyte (Tanauan Civic Center)

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●       Josefina, Zamboanga del Sur (covered court)

●       San Fernando, Bukidnon (municipal gymnasium)

●       Kiblawan, Davao del Sur (Mata’s Gym)

●       President Roxas, Cotabato (municipal gymnasium)

●       City of Bayugan, Agusan del Sur (City Hall compound)

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●       Kapangan, Benguet (covered basketball court/gym)

 

SIM Registration booths are open to all, especially senior citizens, PWDs, those using basic/feature phones or those without internet access.

To register, the following information must be ready:

●       Full name

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●       Date of birth

●       Sex

●       Address

●       Government ID with photo

●       Mobile number

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Globe also supported the first round of government-led SIM registration assistance, deploying booths to 15 areas from January 25 to 27. It has also started rolling out its own SIM registration assistance desk across the country, partnering with Puregold from January 27 to 29 to provide help to SIM users. Globe also recently held assisted registration for festival goers at the Sinulog Festival in Cebu and the Dinagyang Festival in Iloilo.

Globe’s online SIM registration platform, https://new.globe.com.ph/simreg, is accessible 24/7 for Globe and TM users to register their SIMs. The GlobeOne app will also soon be enabled for SIM registration to give customers greater convenience while providing exclusive deals and offers.

As of January 31, Globe has logged over 11 million registered prepaid SIMs. Globe is again urging its customers to plan and schedule their registration, as failure to do so within deadline will lead to SIM deactivation.

 

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Globe Logs over 11M Prepaid SIM Registrants, urges Customers to Register before April 26 Deadline

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Globe, the leader in Mobile, has registered more than 11 million active prepaid SIMs around a month after the law mandating all Filipinos to register their SIMs took full effect.

Globe hit the milestone 11-million mark on Monday, January 30, 2023, a month after the SIM Registration Act was rolled out as a measure to stop cybercrime, including scam messages that proliferated due to the anonymity provided by prepaid SIMs.

“We are grateful to our customers for promptly registering their SIMs. We understand the importance of addressing the proliferation of scam and spam messages and have made it our priority to provide our customers with a seamless registration process. We are committed to meeting the deadline and continuing our efforts to protect our customers from scammers and fraudsters,” said Darius Delgado, Head of Globe’s Consumer Mobile Business.

Globe urges its customers who have yet to register to visit its user-friendly registration portal https://new.globe.com.ph/simreg. There are an estimated 87.4 million existing SIM users under the Globe network.

Registration via the GlobeOne app will begin in February as an added channel where customers may register their SIMs. As a user of GlobeOne, customers will have access to exclusive offers and deals that are available only in the app.

Globe also provided support for government-led assisted registration in priority sites nationwide from January 25 to 27. Globe established booths in 15 areas and provided assistance to anyone who needed help, especially those in need of special assistance, including senior citizens, PWDs awww and those using basic/feature phones.

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Other than supporting the NTC-led assisted SIM registration, Globe has also started rolling out its own on-site assistance booths across the country. From January 27 to 29, it led SIM registration assistance in 30 Puregold branches in strategic locations in Luzon, Visayas and Mindanao. It will extend SIM registration assistance in other locations soon.

These efforts aim to provide inclusive ways to get its customers registered by the April 26, 2023 deadline. Users who fail to complete their registration on time will have their SIMs deactivated.

Even before the new law was implemented, Globe has taken several steps to curb disruptive messages through proactive blocking, threat intelligence partnerships with financial institutions, a customer reporting portal, plus an awareness and education campaign to help customers with online protection.

To learn more about Globe and the SIM registration process, visit https://www.globe.com.ph/register-sim-card.html.

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Globe Deactivates, Blacklists More than 50,000 SIMs Linked to Fraud in 2022

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Leading digital solutions platform Globe deactivated and blacklisted more than 50,000 SIMs last year as it continued to intensify consumer protection initiatives amid the rising cases of online fraud.

Globe deactivated 20,225 SIMs and blacklisted 35,333 SIMs involved in scam and spam messages in 2022 alone as part of its campaign for internet safety.

This was on top of the record 2.72 billion scam and spam messages it blocked last year, 83.4 million of which were bank-related. All these efforts have been on-going to protect customers from harmful content and fraud before the enactment of the SIM Registration Act.

“Globe recognizes the growing threat posed by scammers, who use various tactics, including text messages, to deceive innocent victims into giving up personal information that could be used to compromise their financial accounts. We will continue to invest in our cybersecurity program to protect our customers from these unscrupulous individuals,” said Anton Bonifacio, Globe Chief Information Security Officer.

Under its filtering protocol, Globe deactivates SIMs within its network once detected to have been involved in fraud. Meanwhile, SIMs outside of the Globe network are blacklisted to prevent them from sending to Globe.

Globe Deactivates SIM Blocked

On its own, Globe has taken a proactive approach to combat cybercrime schemes through various initiatives. It has implemented blocking mechanisms, established partnerships with financial institutions for threat intelligence, created a customer reporting portal, and launched an awareness and education campaign to empower customers with the knowledge and tools they need to protect themselves.

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Meanwhile, in a move to address growing concern over the use of unregistered SIMs in committing cybercrimes, the government introduced Republic Act No. 11934, also known as the SIM (subscriber identity module) Registration Act. Signed into law in October, the measure requires all mobile and broadband users to register their SIMs with their respective service providers to ensure that they are properly identified.

As of January 25, Globe has logged 10.4 million registrations of prepaid SIMs.

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