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Union Bank of the Philippines Develops Virtual Platforms using Microsoft technology to Continue Serving Customers Safely During COVID-19



Through Microsoft technology, UnionBank empowers employees to create platforms to deliver excellent customer service throughout the pandemic

– Union Bank of the Philippines (UnionBank), one of the largest and profitable banks in the country, continues to redefine banking by introducing automation to its Treasury & Investments Channel Management (TICM) workflows and experience. Built on Microsoft technology, UnionBank is creating solutions that optimize operations and allow them to better serve their customers and stakeholders in a remote everything world.


The TICM unit of UnionBank handles large volumes of outward remittances daily that rely on face-to-face transactions. With the Philippine Government’s imposition of Community Quarantine, these transactions had to be conducted remotely by both the customers and the bank’s staff. Looking to create an easy-to-use, virtual platform for everyone involved, Dapple del Mundo, Distribution Operations Team Lead of TICM at UnionBank, looked into the bank’s partnership with Microsoft and expand the bank’s utilization of their solutions through Microsoft Power Platform.


“One thing we like about using Microsoft apps is that it’s already here, it’s not an added cost, unlike asking an external or third-party developer to develop something for us. In terms of editing or updating, it’s easier now since we can do it ourselves”, del Mundo said.


Covid-19 Pandemic Drives Innovation 


The Microsoft Power Platform is Microsoft’s low-code platform that allows everyone to build web and mobile apps, improve workflows, and gain insights from data while ensuring security. It enables people with little to no coding knowledge or experience to become developers and build intelligent solutions that integrate seamlessly with the rest of Microsoft’s world-class products and platforms. It serves as an end-to-end business solution, maximizing productivity, efficiency and collaboration in a remote everything world.


To manage efficient transactions remotely, the TICM harnessed Microsoft Power Automate. This application within Microsoft Power Platform allows users to easily create automated, multistage workflows across a variety of services and applications. One of its primary functions is to boost users’ productivity by saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of prebuilt connectors.



“What surprised us were the learnings that we got from this flow—this one single approval flow that had multiple conditions and a tricky setup—we managed to adapt and mirror it with other bank processes like bond issuances,” explains del Mundo.


The Treasury and Investments Channel Management (TICM) unit saw an immediate improvement on its productivity and efficiency; resulting in improved client transactions and faster service despite the entire experience being conducted online. According to del Mundo, the bank was able to simplify the whole process of remitting. It also significantly improved the coordination and communication between Treasury and Remittance through Microsoft teams. This allows them to have visibility to internal processes in real-time to track the approval procedures and give timely feedback.


Digital Banking Benefits Employees and Customers



UnionBank Trust & Investment customers can now receive copies of their statements, proof of investments, and remittances with e-signatures that can be easily accessed remotely—anytime, anywhere.


Through UnionBank’s continuing innovation, customers benefit constantly through improvements in their experience that are not only more convenient but ensure their safety and peace of mind during this unprecedented period. Moving forward, they maintain their focus on driving innovation within their organization to provide the best service and experience possible, transform banking in the Philippines and aid in the nation’s economic recovery.



“It is imperative we extend the capability of automation not only to our IT team, but across all employees of the bank,” says Paulo Martin Santos, Enterprise Communication and Collaboration Head at UnionBank. “Thanks to our partnership with Microsoft, now our whole team can truly be digital to the core. This is just one clear example from our treasury group, but we have several groups building their own automation without coding”.

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Globe Business and UnionBank, Partners in Digital Transformation



Globe Business continues to pave the way for a braver tomorrow by helping businesses in their digital transformation journey. 

Globe  supported Union Bank of the Philippines (UnionBank) in the digitalization of its work from home setup through Globe Pocket WiFis, video conferencing tools, and Postpaid lines. The company also expanded its data center to accommodate both its digital initiatives and their bigger customer base.

“To gain a competitive advantage, companies need to meet the demand from customers to be digital,” said Peter Maquera, Senior Vice President for Globe Business. “UnionBank understands that when it comes to digitalization, it’s either now or never. That’s why their win from IDC is a well-deserved one. We’re glad to have the opportunity to work with a like-minded and future-focused enterprise. We value the success of our clients, as their achievements also mean that we’re on the right track as a digital transformation enabler.”

UnionBank was awarded the overall distinction, Asia Pacific Digital Trailblazer, at the IDC 2020 Asia/Pacific Digital Transformation (DX) Awards. The company—also deemed the Philippines’ leading digital bank, gained accolades for its various digitally-facilitated projects, experiences, data transformation, operations, and workforce. UnionBank President and CEO was also named as the 2020 Asia/Pacific DX CEO.

“Earlier this year, we became the first 5G-powered bank in the Philippines thanks to Globe. Despite the disruption caused by the pandemic, we continue to look for ways to innovate our services for Filipinos,” explained Dennis Omila, UnionBank Executive Vice President and Chief Information Officer. “But innovation entails collaboration, which is why it only makes sense for us to partner with a company that understands our commitment to delivering superior customer experiences. Globe, being a digital purveyor, knows the value of embracing technology to create transformative services.”

Both companies advance even further on their 5G collaboration. They put to test Globe’s next-level connectivity via a proof of concept (POC) in one of its ARK branches—UnionBank’s fully digital, self-service facilities— combining the power of Globe 5G with IoT-capable devices. Globe and UnionBank used cloud-enabled video analytics using 5G to conduct sentiment analysis inside the ARK, allowing the bank to get valuable customer insights and enhance its services. 


This POC is just one  of the many projects Globe and UnionBank are eyeing, to establish the latter as the country’s bank of the future.

Globe Business has been a long-standing ally for enterprises that seek to not only digitalize services but also brave changes as they come. With a first-world network, enterprise-grade ICT solutions, expert partners, and collaborative teams, Globe progresses onward to take courage and redefine what it means to be digital.

Discover solutions to help elevate your company’s digital transformation. Collaborate with us by contacting your Globe Business Account Manager. You may also schedule a consultation through our website.

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UnionBank becomes first Globe 5G powered bank in the Philippines



Globe Business x Union Bank 5G

Union Bank of the Philippines (UnionBank) once again became the first Philippine bank to launch a smart branch that leverages world-class 5G technology for seamless connectivity with IOT (Internet of Things)-enabled services.

Globe Business x Union Bank 5G

Globe Business x Union Bank 5G

Partnering with Globe Business, the enterprise arm of Globe Telecom, UnionBank deployed 5G-grade connectivity at its Dasmarinas, Cavite branch – the first of its ARK 2.0 branches – for faster speeds, higher bandwidth, and a more stable internet connection. Twenty times faster than other networks available, 5G technology will allow branch employees to connect 32 devices at the same time without sacrificing performance.

Researchers say that 5G banking will take customer experience to the next level via augmented reality and virtual reality on their smartphones. According to leading digital financial publication The Financial Brand, by combining 5G and artificial intelligence (AI), banks can better harness the always on, real-time data coming from devices, which will allow better prediction and anticipation of a customer’s preferences and behaviors.

“Excellent customer experience will always be an important driver to a company’s growth and relevance. This is the very reason why we at UnionBank constantly innovate and improve our services to ensure that we offer nothing but the best to our clients,” said UnionBank executive vice president and chief information officer Dennis Omila. “Partnering with Globe for its revolutionary 5G network and connectivity is one way we can provide a more seamless and efficient operations.”

Earlier at the launch of UnionBank’s 15 new ARKs – or fully digital branches – led by the pioneering ARK for Business, UnionBank president and CEO shared the plan to take their network infrastructure to the next level with software-defined and artificial intelligence capabilities. The bank has a “Tech Up, Pilipinas” advocacy that seeks to utilize technology to make financial services available to all Filipinos.

“5G is an important building block in helping Philippine companies remain competitive in the digital age. This is the reason we are accelerating our efforts to deploy 5G, so we can provide more Filipino companies like UnionBank the chance to go beyond what the current technology allows them to do,” added Globe Business senior vice president Peter Maquera.

Meanwhile, its valued partner Globe Business continues to redefine how businesses work—which goes beyond functions, numbers, and performance. It is committed to enable its clients and partners to catapult their enterprises to success by providing the right technology, infrastructure, and know-how to create a positive impact and transform people’s lives.

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