ePLDT, the ICT arm of PLDT Enterprise, is the first in the Philippines to launch and offer Salesforce Commerce Cloud which is a cloud-based ecommerce solution that simplifies personalized shipping experience for businesses and their end customers.
Salesforce Commerce Cloud will enable businesses to adopt a unified, intelligent digital commerce experience – both online and in the store. The said ecommerce platform simplifies the way brands create, launch and maintain multiple sites by using a single system to manage all customer engagement channels.
Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups, says that “Our commitment is to continuously support businesses of all sizes by enabling them with the latest technologies. We are glad to offer this newest cloud commerce platform in the country. This will allow businesses to use a one-stop ecommerce solution and free businesses from the demands of managing various digital channels.”
ePLDT supports complete customer journey across Salesforce CRM service functionality and complementary enterprise applications. By connecting Salesforce Commerce Cloud with other Salesforce clouds, businesses can power the entire customer lifecycle — from awareness and acquisition, to purchase and fulfillment, to advocacy and retention.
As ePLDT strives to provide a differentiated customer experience, its operations team completed specialized trainings and certifications on Salesforce B2C Commerce Cloud to strengthen the group’s competency in providing the service.
In December 2020, PLDT and Smart launched Animo Smart Online Store with De La Salle Philippines (DLSP), which benefits over 80,000 students of De La Salle across the country. Through Salesforce B2C Commerce Cloud, the required provisions for e-commerce is being serviced to the DLSP community.
ePLDT, along with the entire PLDT Enterprise group, aims to continuously build industry and domain expertise through innovations and strategic partnerships such as this one with Salesforce.
To learn more, visit epldt.com
Sheraton Cebu Mactan Resort Delivers Stronger Connections with PLDT Enterprise
PLDT Enterprise, the B2B arm of largest fully integrated telco in the country, recently partnered with one of the most premiere resorts in Cebu, the Sheraton Cebu Mactan Resort, to deliver robust and reliable connections for their customers and their hotel experience.
“At PLDT and Smart, we are all about providing customer-focused digital innovations. That is why we are honored to provide world-class Sheraton Cebu Mactan Resort with unparalleled connectivity that is at par with their mission of giving a luxurious experience to its guests,” says PLDT Customer Relationship Management Head, Kent De La Calzada.
“One of the highlights of the partnership is that the resort is now powered by PLDT’s Dedicated Internet Access service, or iGate–a service that provides businesses with guaranteed bandwidth as well as reliable and managed connectivity to the Internet.” This will positively impact the resort’s operations in terms of easier and faster transactions and communication for staff, and better service and connectivity for guests, especially for business travelers.
Other connectivity solutions that are in place at Sheraton Cebu Mactan are the PLDT SIP Trunks, powered by fiber technology, which will provide quality and stable incoming and outgoing voice calls, and SMART Postpaid, powered by the latest Smart 5G network, for the mobile communication of the employees.
There is also Smart Broadband which will be provided for guests traveling from the airport to the hotel and vice versa. All these efforts align with Sheraton’s vision of being the best welcoming resort destination in the Philippines.
“We value the time our guests spend with us at Sheraton Cebu Mactan Resort, and indeed, part of that guest experience is connectivity,” says Dottie Wurgler-Cronin, General Manager at Sheraton Cebu Mactan Resort. “We want them to feel connected while staying with us–be it at the hotel and the world-class services we provide or simply to each other and their loved ones back at home.”
“With our partnership with PLDT, we are confident that we can bring that deep sense of togetherness and that unique Cebuano hospitality we are known for to all our guests,” adds Ray. G. Manigsaca, President and CEO of AppleOne Properties, Inc.
Sheraton Cebu Mactan Resort is a 261-room premium resort property at Mactan Island in Lapu-Lapu City, a 30-minute drive from Mactan International Airport.
#PHDigicon2022: “When I think about BOUNDLESS, I think that’s Magic Johnson!”
Philippine Digital Convention 2022 headline speaker Earvin “Magic” Johnson talked about his journey from being an NBA Hall of Famer to philanthropist and businessman
After two years of holding the country’s most prestigious and one of the most sought-after thought leadership events in the Asia-Pacific Region virtually, Enterprise held the Philippine Digital Convention (PH Digicon) last October 27-28, 2022, face-to-face at the Marriott Grand Ballroom with a simultaneous broadcast online.
Highlighting the 2-day convention was the live interview with the legendary basketball icon Earvin ‘Magic’ Johnson who strongly relates to the PH Digicon 2022 theme of BOUNDLESS. Hosted by PLDT Group Corporate Communications Head, Cathy Yap-Yang, Johnson fondly shares, “When I think about Boundless, I think that’s Magic Johnson!”
In 1991, Johnson officially retired from his basketball career following the announcement of his diagnosis with HIV. In the same year, he founded the Magic Johnson Foundation, one of the most recognizable philanthropic organizations around the world today, which serves as a single-disease organization that works to raise funds for community-based organizations dealing with HIV/AIDS education and prevention programs.
Looking back, Johnson recalls the stigma and discrimination that used to rule the disease and how people talked in “hushed voices”. Now, people can openly talk about and discuss HIV/AIDS–all in the name of raising awareness of the disease.
Johnson’s ‘retirement’ didn’t hold him back to do what he loves most when he came back to play in the 1992 All-Star Game and won the All-Star MVP Award. He was also a part of the ‘Dream Team’ that won the Olympic gold medal in Barcelona during the 1992 Olympics.
“When I look at our team and our achievements, we changed the world when it comes to the NBA and when it came to basketball,” he says. “What we were able to accomplish in Barcelona, the way that the world accepted us, we’ve never seen anything like it. We won the gold medal, but we changed the game of basketball around the world forever. And I am happy to be part of that.”
Raising the next generation of entrepreneurs
Johnson is also the founder and CEO of Magic Johnson Enterprises, a global empire with a wide range of business endeavors that range from sports ownership, food service, to media and entertainment. He may have come a long way from bringing coffee shops and cinemas into Urban America, but he remains committed to his mission of creating jobs and opportunities for minorities and women-owned firms. When asked about retirement, the NBA Hall of Famer laughingly replied, “I am not built to slow down. I am a worker; I love to work, [and I bring] passion to my job every day.”
To prepare the next generation of dreamers and entrepreneurs, the NBA Hall of Famer, businessman, and philanthropist advised them about having a positive attitude despite setbacks, the importance of believing in one’s self, and having mentors–a role that he continues to play for many businesses, athletes, and his fans.
“My life is boundless. When I think of my journey, that’s the word I would use. I did everything that was not supposed to be done. When I think about boundless, I think that’s Magic Johnson! I was the first to go through a lot of doors, a man of color. Trust me, you can do it. Everybody out there, you can do it, you can have it, you can go do it, it’s all up to you.”
30 years later, after countless successful ventures, he shared, “Today, Magic’s court is the business world.”
For more information, visit https://pldtenterprise.com/.
PLDT reinforces PH as Next Hyperscale Hub in Southeast Asia at Telecoms World Asia
The PLDT Group bolsters its mission to help make the Philippines Southeast Asia’s next hyperscale hub. At the recent Telecoms World Asia conference held in Bangkok, Thailand, PLDT Enterprise’s Asia-Pacific Regional Head, Jeff Mendoza, emphasized the critical role played by PLDT in creating the digital infrastructure required by the country’s transformation into a regional hyperscale powerhouse.
“Over the past few years, we have witnessed unprecedented digital adoption in the region, especially in the Philippines,” says Mendoza. “Google’s latest e-Conomy SEA report shows the Philippines as the frontrunner in Southeast Asia with its digital economy expected to be sustained at a CAGR of 20% through 2025.”
PLDT’s efforts to help drive the Philippines as the next hyperscale hub is guided by an even bigger mission to help build a sustainable future for Filipinos. PLDT remains dedicated to its efforts and initiatives that strongly support UNSDG No. 9: ‘Build resilient infrastructure, promote sustainable industrialization, and foster innovation’.
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