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Globe Services Now up in Airports Affected by Odette

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Aiding travel as families unite for Christmas

Globe has restored network services in Mactan Airport Cebu, Siargao Airport, and Surigao Airport, helping stranded passengers fly to their destinations and reconnect with their loved ones in time for Christmas.

Restoring services in airports is part of Globe’s priority in its post-Typhoon Odette infrastructure repairs, seeing its importance in bridging areas affected by the typhoon, and its residents, during the holiday season.

Meanwhile, Globe’s data services are now operational in the City of Ormoc and whole of Eastern Samar, while Palawan nears complete restoration. More areas are seeing significant progress in network repairs across Visayas and Mindanao, despite power issues, flooding and infrastructure damages at the aftermath of Typhoon Odette.

In Cebu, repairs continue but challenges remain because power lines are down and there are major infrastructure damages. However, Globe was able to fully restore network services in some parts of Cebu.

Free and unlimited GoWiFi

Globe is also providing FREE and UNLIMITED GoWiFi in select malls, government offices and airports in Visayas and Mindanao areas affected by Typhoon Odette.

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AGUSAN DEL NORTE
Butuan Airport
Robinsons Butuan

AKLAN
Kalibo Airport
Gaisano Capital Boracay

ANTIQUE
Robinsons Antique

BOHOL
Tagbilaran, Bohol City Hall
Bohol Provincial Capitol

BUKIDNON
Robinsons Place Valencia

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CAMARINES SUR
Gaisano Capital Iriga

CAPIZ
Roxas Airport
Pueblo de Panay Central Terminal
Robinsons Place Roxas

CEBU
Ayala Center Cebu
Ayala Malls Central Bloc 10 – Cebu
Central Bloc Ayala Mall
Gaisano Capital Casuntingan
Gaisano Capital Danao
Gaisano Country Mall Banilad, Cebu
Gaisano Fiesta Mall
Gaisano One Pavilion Mall
Robinsons Cybergate Cebu
Robinsons Galleria Cebu

DAVAO
Veranda At Kembali, Samal Island, Brgy. San Isidro Kaputian

DAVAO DEL NORTE
NCC Tagum
Tagum City Hall
Robinsons Tagum

DAVAO DEL SUR
Francisco Bangoy International Airport
Abreeza Mall
Azuela Cove
Davao City Health Office
Felcris Centrale Mall
Gaisano Mall of Davao
NCCC Mall Buhangin
Philhealth Office – Davao
Robinsons Cybergate Davao
Victoria Plaza Fast food
Bucana Open Brgy. 10, Davao City

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ILOILO
Esplanade Uno
Festive Walk Iloilo
Festive Walk Parade (Iloilo Parade)
Gaisano Capital Iloilo
Gaisano Capital Oton
Gaisano Capital Passi
Graciano Lopez-Jaena Park
Iloilo Airport
Iloilo City Hall
Iloilo Sunburst Plaza
Marymart Center
Robinsons Jaro
Robinsons Place Iloilo
Robinsons Place Pavia
The Shops @ Atria
Pongo – Brgy. Lanit Iloilo, Jaro City

LANAO DEL NORTE
Robinsons Iligan

LEYTE
Duptours Terminal
Gaisano Capital Tacloban
Gaisano Capital Tacloban Central Mall
Ormoc Airport
Robinsons Place Ormoc
GMA Kapuso Village, Brgy. Suhi Tacloban City
Greendale Residences, Brgy. San Isidro Tacloban City
Guadalupe Heights, Brgy. San Isidro Tacloban City
St. Francis Village, Brgy. San Isidro Tacloban City
North Hill Arbour, Babatngon Road

MAGUINDANAO
Mall of Alnor-Mindanao
Superama

MISAMIS OCCIDENTAL
Labo Airport
Gaisano Capital Ozamis

MISAMIS ORIENTAL
Agora Terminal
Centrio Mall
El Salvador City Hall
Gaisano Mall CDO
Limketkai Mall Atrium
Ororama Cogon
Robinsons Cagayan de Oro

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NEGROS OCCIDENTAL
888 China Town Square Complex-Visayas
Ayala Malls Capitol Central
Robinsons Cybergate Bacolod
Robinsons Place Bacolod
The District – North Point
Barangay Paraiso 1, Sagay

NEGROS OCCIDENTAL
Barangay Paraiso 2, Sagay
Lizares Village Subdivision 1, Bulanon Sagay

NEGROS ORIENTAL
Evermall
Lee Super Plaza
Robinsons Place Dumaguete
UniTop Mall Dumaguete

SOUTH COTABATO
Robinsons Place Gensan

ZAMBOANGA DEL NORTE
Lee Plaza

ZAMBOANGA DEL SUR
Southway Square Mall
Yubenco Starmall

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For more information on GoWiFi sites visit: https://www.facebook.com/262238357573155/posts/1318659545264359/?d=n

Globe sets up Libreng Tawag and Libreng Charging stations in affected regions

Globe is ensuring that our kababayans stay connected this Christmas with several locations of Libreng Tawag and Libreng Charging (LTLC) stations in Visayas, Mindanao, and Palawan remaining operational, including:

In Palawan:
Barangay Sibaltan, El Nido
Bodegatel, Barangay Sta. Monica Talipapa, Puerto Princesa City
Barangay San Rafael Basketball Court, Puerto Princesa City
Tagburos Aplaya, Puerto Princesa City
Sta. Monica Barangay Hall, Puerto Princesa City

In Visayas:

Cebu
Bayantel Office, Brgy Ramos, Cebu City
Globe IT Park, Lahug Cebu City
Brgy Hall, Poblacion Pardo, Cebu City
Globe Facility, Talisay, along SRP Road
Brgy Hall Ibabao Mandaue City
Cellprime Office, Brgy Bakilid, Cebu City
Brgy Casuntingan Gym, Mandaue City, Cebu
Brgy Hall Kinasang-an, Pardo, Cebu City
Brgy Hall Inayawan, Pardo, Cebu City
Brgy Hall Bulacao, Pardo, Cebu City
Brgy Hall Basak, Pardo, Cebu City

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Bohol:
JA Clarin, Tagbilaran City
Near Petron Gas Station, Brgy Ubujan, Tagbilaran City
Near Bolod Elementary School, Brgy Bolod, Panglao

Negros Oriental:
Brgy Suba, Bayawan City, Negros Oriental
Bais City Gymnasium, Negros Oriental
Poblacion, Manjuyod (Infront of Aglipay Church), Negros Oriental
Bindoy Public Market, Negros Oriental

Negros Occidental:
Brgy 1, Hinigaran, Negros Occidental
Brgy Poblacion, Pontevedra, Negros Occidental
Brgy San Teodoro, Binalbagan
Brgy 1, Himamaylan City
Brgy 3, Himamaylan, Negros Occidental
Brgy 1 Kabankalan City, Negros Occidental
Brgy Poblacion, Ilog, Negros Occidental
Brgy Poblacion, Cauayan, Negros Occidental
Brgy 3, La Carlota City, Negros Occidental
Brgy 3, Isabela, Negros Occidental

Southern Leyte:
AB Building, Zone 5, Rizal St., Sogod, Southern Leyte
Kangleon Street, Brgy. Mambajao, Maasin City, Southern Leyte

Mindanao:
Tourism Information Center fronting Jollibee Mambajao, Camiguin

*Other locations for Mindanao LTLC stations will resume operations on Monday, December 27, 2021.

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For more information on Libreng Tawag and Libreng Charging stations set up in the affected areas, please visit: www.facebook.com/GlobeBridgeCom.

GlobeOfGood

This season, let us not forget our fellow Filipinos whose celebrations may not be as festive this year, given current circumstances. Globe and TM customers can still donate through their Globe Rewards points via the New GlobeOne app or the GCash platform.

Those who wish to donate through the latter can access the #GCashGivesBack QR Codes of partner-beneficiaries, you may make donations by scanning those in this LINK

To know more about Globe’s response and relief efforts for Typhoon Odette, you may visit https://www.globe.com.ph/odette.html.

Globe channels ready to support customers

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While several Globe Stores remain closed until further notice in critical areas in Visayas and Mindanao, customers can use the New GlobeOne app to register for Prepaid promos, buy load, and redeem Rewards points. They can also submit a request for service or account reconnection through the old GlobeOne apps.

Meanwhile, broadband customers may access the official Globe At Home Facebook Messenger menu to view and pay bills, upgrade plans, and book a technician visit. Globe assured customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request.

Another way to contact Globe’s customer support is through the Hotline Digital Assistant at (02) 7-730-1000, which is available 24/7 to cater to self-service transactions. Customers and subscribers may also opt to visit Globe’s official Facebook and Twitter for assistance.

Globe At Home customers are also welcome to its Viber communities, where they can get helpful tips, updates on offers and maintenance activities, and more. At present, there are eight viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao and Valenzuela. Learn more by visiting https://www.globe.com.ph/help/broadband/viber-communities.html.

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Globe

Globe Logs over 11M Prepaid SIM Registrants, urges Customers to Register before April 26 Deadline

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Globe, the leader in Mobile, has registered more than 11 million active prepaid SIMs around a month after the law mandating all Filipinos to register their SIMs took full effect.

Globe hit the milestone 11-million mark on Monday, January 30, 2023, a month after the SIM Registration Act was rolled out as a measure to stop cybercrime, including scam messages that proliferated due to the anonymity provided by prepaid SIMs.

“We are grateful to our customers for promptly registering their SIMs. We understand the importance of addressing the proliferation of scam and spam messages and have made it our priority to provide our customers with a seamless registration process. We are committed to meeting the deadline and continuing our efforts to protect our customers from scammers and fraudsters,” said Darius Delgado, Head of Globe’s Consumer Mobile Business.

Globe urges its customers who have yet to register to visit its user-friendly registration portal https://new.globe.com.ph/simreg. There are an estimated 87.4 million existing SIM users under the Globe network.

Registration via the GlobeOne app will begin in February as an added channel where customers may register their SIMs. As a user of GlobeOne, customers will have access to exclusive offers and deals that are available only in the app.

Globe also provided support for government-led assisted registration in priority sites nationwide from January 25 to 27. Globe established booths in 15 areas and provided assistance to anyone who needed help, especially those in need of special assistance, including senior citizens, PWDs awww and those using basic/feature phones.

Other than supporting the NTC-led assisted SIM registration, Globe has also started rolling out its own on-site assistance booths across the country. From January 27 to 29, it led SIM registration assistance in 30 Puregold branches in strategic locations in Luzon, Visayas and Mindanao. It will extend SIM registration assistance in other locations soon.

These efforts aim to provide inclusive ways to get its customers registered by the April 26, 2023 deadline. Users who fail to complete their registration on time will have their SIMs deactivated.

Even before the new law was implemented, Globe has taken several steps to curb disruptive messages through proactive blocking, threat intelligence partnerships with financial institutions, a customer reporting portal, plus an awareness and education campaign to help customers with online protection.

To learn more about Globe and the SIM registration process, visit https://www.globe.com.ph/register-sim-card.html.

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Globe

Globe Deactivates, Blacklists More than 50,000 SIMs Linked to Fraud in 2022

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Leading digital solutions platform Globe deactivated and blacklisted more than 50,000 SIMs last year as it continued to intensify consumer protection initiatives amid the rising cases of online fraud.

Globe deactivated 20,225 SIMs and blacklisted 35,333 SIMs involved in scam and spam messages in 2022 alone as part of its campaign for internet safety.

This was on top of the record 2.72 billion scam and spam messages it blocked last year, 83.4 million of which were bank-related. All these efforts have been on-going to protect customers from harmful content and fraud before the enactment of the SIM Registration Act.

“Globe recognizes the growing threat posed by scammers, who use various tactics, including text messages, to deceive innocent victims into giving up personal information that could be used to compromise their financial accounts. We will continue to invest in our cybersecurity program to protect our customers from these unscrupulous individuals,” said Anton Bonifacio, Globe Chief Information Security Officer.

Under its filtering protocol, Globe deactivates SIMs within its network once detected to have been involved in fraud. Meanwhile, SIMs outside of the Globe network are blacklisted to prevent them from sending to Globe.

Globe Deactivates SIM Blocked

On its own, Globe has taken a proactive approach to combat cybercrime schemes through various initiatives. It has implemented blocking mechanisms, established partnerships with financial institutions for threat intelligence, created a customer reporting portal, and launched an awareness and education campaign to empower customers with the knowledge and tools they need to protect themselves.

Meanwhile, in a move to address growing concern over the use of unregistered SIMs in committing cybercrimes, the government introduced Republic Act No. 11934, also known as the SIM (subscriber identity module) Registration Act. Signed into law in October, the measure requires all mobile and broadband users to register their SIMs with their respective service providers to ensure that they are properly identified.

As of January 25, Globe has logged 10.4 million registrations of prepaid SIMs.

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Globe

Globe’s 5G network expands to 237 sites in VisMin, Connects more Consumers and Businesses #Globe5G #VisMin

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Leading digital solutions platform Globe expanded its 5G coverage to 212 sites in Visayas and 25 in Mindanao by the end of the third quarter in 2022, providing more consumers and businesses with improved connectivity and access to faster data speeds.

The company’s 5G network is now expanding and available to most of the population in Davao City, Cebu, Iloilo City, Zamboanga City, Cagayan de Oro City, Boracay and Bacolod City.

The expansion of 5G technology in Visayas and Mindanao is intended to help bridge the digital divide between these regions and the rest of the country. It aims to support economic development and enable residents to access a wider range of digital services and opportunities.

The deployment is also beneficial to the growth of new industries and businesses in the said areas. It can inspire innovation and competitiveness as companies seek to provide the best possible services to their customers.

Globe's 5G network expands to 237 sites in VisMin, Connects more Consumers and Businesses #Globe5G #VisMin

“We believe that the expansion of 5G technology in Visayas and Mindanao is essential for driving economic growth, supporting innovation, and providing access to fast and reliable digital services for residents and businesses in these regions. It will also help spur further investment and support the emergence of a vibrant and dynamic digital economy,” said Joel Agustin, Globe Senior Vice President for Network Planning & Engineering.

As a pioneering provider of 5G technology in the Philippines, Globe is committed to delivering improved customer service and reliable, consistent data services to its customers.

By scaling up the rollout of its 5G network, Globe is taking a major step towards building a more connected and technologically advanced society in the Philippines. It is helping drive the adoption of 5G technology and paving the way for the next generation of digital innovation.

5G technology is capable of delivering internet speeds up to 100 times faster than 4G. It also has less lag, making it suitable for video streaming and gaming.

To learn more about Globe, visit www.globe.com.ph.

 

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