SAP
Shaping Sustainable Skylines, Forging Lasting Customer Experience

Daiichi Properties elevates customer experience with SAP C4C Service
In recent years, the adoption of sustainable practices in real estate has been increasing, especially with the growing demand to initiate change. According to the United Nation’s 2021 Global Status Report for Building and Construction, building operations account for 27 percent of global energy-related carbon dioxide (CO2) emissions. With construction added, this number rises to 37 percent.
With this reality, real estate developers are now embracing sustainable practices in their projects to help tackle this challenge. In the Philippines, Daiichi Properties is among these companies. With a homegrown legacy in acquiring, designing, and developing world-class projects, the Philippine-based real-estate developer strives to build long-lasting structures that are both functional and environmentally friendly. Daiichi Properties is behind the award-winning and premium office buildings in Metro Manila’s central business districts, including World Plaza, The Finance Centre, One World Place and the upcoming 56 Central.
With almost 30 years of shaping skylines, Daiichi Properties is known for sustainable architecture, design, and engineering. Complementing its award-winning projects with world-class property and customer-centric service, Daiichi Properties formed Daiichi Property Solutions (DPS), its own property management arm in 2017, to provide the utmost quality of real estate solutions to its partners and clients.

Rear view of young man looking towards the prosperity of Hong Kong city skyline in downtown financial district
However, ensuring a seamless and elevated customer experience is not an easy feat. With the increase in properties managed by DPS concern from its tenants likewise increased as well. Furthermore, record keeping concerning equipment and service charges may have increased human errors as they were prepared by different personnel from each building.
To address this challenge, Daiichi Properties together with its property management arm DPS integrated SAP C4C Service with SAP Plant Maintenance within SAP S/4HANA. Through these SAP intelligent technologies, Daiichi improved interactions with tenants and properly maintained the records of all the issues, equipment, and cost charging to clients. With the data on hand, Daiichi made sound decisions that continuously elevated their service level to customers.
“SAP C4C has been helping us build on our customer relationships by offering a faster and more efficient feedback mechanism. It also helped us effectively monitor and track customer concerns with its ticket-based documentation system,” J. Joel Cruz, General Manager, Daiichi Property Solutions, said.
“Nowadays, organizations need to be highly agile and swift to navigate disruptions in the business landscape. As real-estate developers like Daiichi Properties embark on their digital transformation journey, they become a testament that technological tools like Cloud and AI can help forge a lasting customer experience. SAP aims to continue providing solutions to help companies like Daiichi Properties as they innovate to carve out new markets for persistent problems, define new markers for themselves, and embrace technology to transform their businesses while helping speed up economic recovery,” said Rudy Abrahams, Vice President, Head of SAP SuccessFactors, South East Asia and interim Managing Director SAP Philippines.
With this integration, Daiichi was able to reduce customer complaints by 87.2 percent and achieved an average of 60 percent of closing of tickets per day. The company also gained 93 percent SLA compliance and a remarkable 98 percent positive feedback on the customer satisfaction survey. On top of these outcomes, the company had more time to focus on major concerns and anticipate possible issues.
As an implementation partner, Chesca Gallegos as Managing Director Delaware Managed Services and IT Consulting, Inc. said,“Like Delaware, Daiichi puts the customer at the front and center of its business initiatives. This demonstrates that they go beyond property management — they enable their customers’ lifestyles. Every touchpoint with the customer must be delightful, and Daiichi saw the need to do this at scale and with the help of SAP they are able to make this a reality.”
These digital innovations made by Daiichi Properties were recently recognized as it was among the companies nominated for the ‘Most Transformational’ and ‘Most Adaptable’ awards in the recent SAP Best Run Awards for SEA 2021.
The full details about the SAP Best Run Awards for SEA 2021 are available on this link.
Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.
SAP
#SAP #DelMontePH Enabling Sustainable Supply Chains Key to Reduce Carbon Emissions

Iggy Sison, chief sustainability officer of Del Monte Philippines, Gunasekar Gurusamy, sustainability solution advisor for SAP Asia Pacific and Japan, and Simone Pigason, head of digital supply chain of SAP Southeast Asia.
Sustainability has become a necessity for organizations in today’s world as more consumers seek sustainable brands, investors consider environmental, social, and governance (ESG) initiatives for investment decisions, and governments increase their regulations.
A recent report by Kyndryl revealed that 77 percent of Southeast Asian businesses are concentrating on ESG initiatives. One of the growing efforts made by organizations involves mostly the decarbonization of their supply chains. According to the UNGC-Accenture CEO study, 60 percent of carbon emissions worldwide come from organizations’ supply chains.
In a virtual event conducted by the Supply Chain Management Association of the Philippines (SCMAP) in partnership with SAP SE (NYSE: SAP), titled “Enabling Sustainable Supply Chains”, SAP leaders, joined by Del Monte Philippines, shared how to reduce emissions in the supply chain and leverage data and technology to achieve sustainability goals.
Decreasing Emissions on the Three Scopes
Companies’ carbon emissions are divided into three scopes. This includes Scope 1, which is emissions from businesses’ own operations; Scope 2, which involves emissions from purchased utilities from third parties like electricity; and Scope 3, which covers all the other emissions in the entire value chain. This ranges from employee commute to consumer behavior when using the company’s products, among others.
During the event, Iggy Sison, Chief Sustainability Officer of Del Monte Philippines, imparted the brand’s initiatives to realize a net zero carbon emissions goal in the three scopes. “The company is now shifting third-party delivery transport to double-decker trucks to reduce emissions. Aside from that, our goal is to decrease emissions at our production facility by 3 percent per year, install solar power in our plant and plantation, expand measurement to include Scope 3 emissions, and more.”
Leveraging Data and Technology for a Clear Path Forward
However, for businesses to have a clear sustainability journey, Simone Pigason, Head of the Digital, Resilient, and Sustainable Supply Chain of SAP Southeast Asia, remarked that organizations need to address three key challenges. “Organizations must first have the ability to record their ESG data across the entire value chain to measure and ensure progress. Then, they need a robust platform that can cater to reporting needs across diverse regulatory bodies and frameworks. And finally, they must use different solutions to embed the insights gathered from the datasets into the business processes.”
Pigason then added, “Data enables businesses to forecast demand accurately to avoid unnecessary waste, especially with supply chain disruptions. Aside from increasing carbon emissions, overproduction can cause additional warehouse inventory, spoilage, and more.”
Developing Sustainable Supply Chains Now and In the Future
To help businesses kickstart their sustainability journey, Sison shared that organizations must first define their stakeholders, such as consumers, employees, and investors, among others. “After identifying these elements, companies need to determine what is a key concern for these stakeholders and prioritize the things to address. That is an important process to ensure that the sustainability initiatives are relevant, responsive, and proactive,” he added.
Meanwhile, Pigason encouraged companies to continue the conversation about sustainability in supply chains. “Talking more about sustainability can expand discussions from Scope 1 and 2 to 3. Businesses will also know where their baseline and where to start in the three scopes,” she added.
Rudy Abrahams, Managing Director of SAP Philippines, agreed on how organizations can begin developing sustainable supply chains. He emphasized the significance of sustainability now and in the future to businesses. “Sustainability can improve organizations’ profitability because businesses are reducing emissions, energy costs, and more to help the planet. Aside from that, it also helps in increasing brand value for shareholders, customers, and even employees while adhering to regulatory compliance and improving ancillary revenue streams.”
To assist businesses in strengthening their sustainability initiatives, SAP has been offering solutions like the Sustainability Navigator Tool. This solution helps businesses identify their sustainability challenges in three dimensions. This includes climate action, circular economy, and even social responsibility. It also provides solutions that can help organizations address the challenges using specific toolsets.
Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.
SAP
#SAP #DelMontePH Enabling Sustainable Supply Chains Key to Reduce Carbon Emissions

Iggy Sison, chief sustainability officer of Del Monte Philippines, Gunasekar Gurusamy, sustainability solution advisor for SAP Asia Pacific and Japan, and Simone Pigason, head of digital supply chain of SAP Southeast Asia.
Sustainability has become a necessity for organizations in today’s world as more consumers seek sustainable brands, investors consider environmental, social, and governance (ESG) initiatives for investment decisions, and governments increase their regulations.
A recent report by Kyndryl revealed that 77 percent of Southeast Asian businesses are concentrating on ESG initiatives. One of the growing efforts made by organizations involves mostly the decarbonization of their supply chains. According to the UNGC-Accenture CEO study, 60 percent of carbon emissions worldwide come from organizations’ supply chains.
In a virtual event conducted by the Supply Chain Management Association of the Philippines (SCMAP) in partnership with SAP SE (NYSE: SAP), titled “Enabling Sustainable Supply Chains”, SAP leaders, joined by Del Monte Philippines, shared how to reduce emissions in the supply chain and leverage data and technology to achieve sustainability goals.
Decreasing Emissions on the Three Scopes
Companies’ carbon emissions are divided into three scopes. This includes Scope 1, which is emissions from businesses’ own operations; Scope 2, which involves emissions from purchased utilities from third parties like electricity; and Scope 3, which covers all the other emissions in the entire value chain. This ranges from employee commute to consumer behavior when using the company’s products, among others.
During the event, Iggy Sison, Chief Sustainability Officer of Del Monte Philippines, imparted the brand’s initiatives to realize a net zero carbon emissions goal in the three scopes. “The company is now shifting third-party delivery transport to double-decker trucks to reduce emissions. Aside from that, our goal is to decrease emissions at our production facility by 3 percent per year, install solar power in our plant and plantation, expand measurement to include Scope 3 emissions, and more.”
Leveraging Data and Technology for a Clear Path Forward
However, for businesses to have a clear sustainability journey, Simone Pigason, Head of the Digital, Resilient, and Sustainable Supply Chain of SAP Southeast Asia, remarked that organizations need to address three key challenges. “Organizations must first have the ability to record their ESG data across the entire value chain to measure and ensure progress. Then, they need a robust platform that can cater to reporting needs across diverse regulatory bodies and frameworks. And finally, they must use different solutions to embed the insights gathered from the datasets into the business processes.”
Pigason then added, “Data enables businesses to forecast demand accurately to avoid unnecessary waste, especially with supply chain disruptions. Aside from increasing carbon emissions, overproduction can cause additional warehouse inventory, spoilage, and more.”
Developing Sustainable Supply Chains Now and In the Future
To help businesses kickstart their sustainability journey, Sison shared that organizations must first define their stakeholders, such as consumers, employees, and investors, among others. “After identifying these elements, companies need to determine what is a key concern for these stakeholders and prioritize the things to address. That is an important process to ensure that the sustainability initiatives are relevant, responsive, and proactive,” he added.
Meanwhile, Pigason encouraged companies to continue the conversation about sustainability in supply chains. “Talking more about sustainability can expand discussions from Scope 1 and 2 to 3. Businesses will also know where their baseline and where to start in the three scopes,” she added.
Rudy Abrahams, Managing Director of SAP Philippines, agreed on how organizations can begin developing sustainable supply chains. He emphasized the significance of sustainability now and in the future to businesses. “Sustainability can improve organizations’ profitability because businesses are reducing emissions, energy costs, and more to help the planet. Aside from that, it also helps in increasing brand value for shareholders, customers, and even employees while adhering to regulatory compliance and improving ancillary revenue streams.”
To assist businesses in strengthening their sustainability initiatives, SAP has been offering solutions like the Sustainability Navigator Tool. This solution helps businesses identify their sustainability challenges in three dimensions. This includes climate action, circular economy, and even social responsibility. It also provides solutions that can help organizations address the challenges using specific toolsets.
Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.
SAP
#2023 #Trends: PH Businesses to Focus More on #Sustainability

SAP shares industry trends that will shape 2023 and beyond
As companies now recognize the importance of Environmental, Social, and Governance (ESG) initiatives to ensure long-term success, sustainability initiatives among organizations will see significant strides this 2023.
In a recent blog by Thomas Saueressig, a Member of the Executive Board of SAP SE (NYSE: SAP), noted that in recent years, organizations had considered sustainability as an essential agenda as they focus on ESG initiatives, such as reducing their carbon footprint, investing in renewable energy sources, and promoting ethical practices.
For Rudy Abrahams, Managing Director of SAP Philippines, this trend is also the same in the Philippines. The government, for instance, has been promoting sustainability by introducing policies encouraging organizations and businesses to adopt ESG initiatives.
In 2019, the Securities and Exchange Commission (SEC) mandated publicly listed companies to submit an annual sustainability report, recognizing the relevance of ESG disclosures to support global and local sustainability goals and encourage transparency and accountability from companies.
Working to Achieve Circular Economy
As part of their ESG initiatives, large enterprises in the Philippines must contribute to achieving a circular economy. For years, the global economy has been linear and single-use, contributing to the accumulation of waste materials, which end up in landfills or the environment.
“A circular economy fosters new business prospects while preserving the environment. The advantages of implementing circular business models will significantly outweigh the existing investments that organizations must invest in,” Abrahams noted.
This year, organizations in the country are expected to become more proactive in establishing more circular operations, especially with the passage of the Extended Producer Responsibility (EPR) Act of 2022 (Republic Act no 11898). This law requires large enterprises to recover their plastic packaging waste, or they will pay a fine. This law requires large enterprises to recover their plastic packaging waste, or they will pay a fine.
“Recovery is a subset of the more significant idea of EPR. This law emphasizes the obligation of organizations to ensure that the resources and waste that is generated can be recycled or decomposed sustainably instead of ending up in landfills,” Abrahams added.
Ensuring Resilient Supply Chains
Meanwhile, there is also an existing demand for businesses to ensure resilient supply chains. Nowadays, most greenhouse gas (GHG) emissions originate from businesses’ supply chain activities. A recent study by the non-profit organization CDP (formerly the Carbon Disclosure Program) revealed that these activities make up at least 92 percent of the whole GHG emitted by a business.
“In recent years, businesses have seen the importance of having resilient supply chains. As disruptions still happen across various industries, digitalizing supply chains help organizations ensure that they provide consumers consistently with the goods and services they need and reduce their carbon emissions,” Abrahams added.
Embracing Business Transformation
Meanwhile, as companies further strengthen their sustainability and ESG initiatives this year, Abrahams noted that embracing technology remains critical to implement these changes. Companies like AC Energy (ACEN) and Globe Group have been strengthening their business transformation initiatives to achieve their goals.
For instance, ACEN, the listed energy platform of the Ayala Group, has been leading the charge in the renewables revolution and towards adopting technology. But the company knew that its green journey should start from within and by ensuring that necessary solutions are available to improve their processes.
Recently, ACEN implemented SAP S/4HANA on Azure to create a unified digital business platform covering finance, procurement, inventory, and asset maintenance across multiple entities. SAP S/4HANA has been helping the company have visibility across its entities. This is crucial to enable collaboration among ACEN’s teams as they formulate and execute strategies to increase solar and wind plant capacities while reducing inefficiencies and waste.
ACEN also aimed to achieve efficient day-to-day operations with streamlined processes on a digital platform by improving corporate governance, reducing cybersecurity risks, and minimizing paper wastage. In addition, learning a new skill, such as SAP S/4HANA, helped contribute to human empowerment in the workplace.
For Globe, on the other hand, the effective use of organizational data to make more informed decisions is critical in improving sustainability outcomes. As the country’s top telco and digital solutions platform, Globe has various entities with different processes and reporting formats.
To address this challenge, Globe migrated to SAP S/4HANA to improve fragmented processes, manual workloads, inefficiencies, lack of insights, and delayed decision-making. It also integrated SAP Fiori to improve the user experience and access to insights. Automation and fewer reconciliations also enable quicker processing of financial transactions, quicker book closing, and error-free reporting.
“These are the industry trends that we believe will share the world of business this 2023 and beyond. On our part, SAP remains committed to helping organizations transform into fully digital, resilient, and sustainable enterprises, enabled with data visibility into their business functions and processes to make the most critical strategic and operating decisions,” Abrahams concluded.
Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.
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