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GCash ramps up user data protection

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Rolls out username anonymity when sending money

GCash, the Philippines’ biggest mobile wallet, underscores its strong commitment to protect the accounts and personal information of its customers as it places utmost priority in helping address scam text messages that bear full names of mobile phone users.

 

The leading fintech firm also asserts the integrity of the data of its over 66 million users, saying there has been no data breach or leak in its systems.

 

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“We have been working closely with the National Privacy Commission on the issue of text scams with names.  We wish to assure our customers that our systems and infrastructure remain secure and there is no incidence of any data leak or breach,” shared Mark Frogoso, Chief Information Security Officer of GCash. “Protecting the personal information of our customers remains a top priority which we believe is integral to our vision of achieving Finance for All.

 

As an added layer of customer protection, GCash swiftly rolled out a feature update that anonymizes the names of users in the send money service. In the past, the name of the person is seen as an added measure of convenience and helps verify that the recipient is correct.

 

“We need to strike a balance between customer experience and strengthening measures to keep user information safe from unscrupulous individuals. The feature that shows the full names of recipients was intended to help users verify if they are sending to the right person and avoid being scammed,” Frogoso said.

 

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Likewise, the e-wallet has started to migrate transaction confirmations from text messages to the app inbox in a bid to improve security and provide customers with easier access to their transaction history.

 

GCash has been getting strong support from its parent company, Globe Telecom, which has spent $20 million or about P1.1 billion to boost its capabilities in detecting and blocking scam and spam messages.

 

Through vigorous 24/7 efforts, Globe blocked 784 million scam and spam messages from January to July this year, deactivated 14,058 scam-linked SIMs and blacklisted 8,973 others. Globe also blocked 610 domains or uniform resource locators (URL).

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GCash ensures the protection of personal data and accounts of its customers by employing various security measures including cyber threat detection and analytics, vulnerability scanning, as well as incident response and forensics.

 

Thanks to these world-class tools, the company has been able to detect and take down phishing sites and malicious social media sites that impersonate GCash, with 900 phishing sites and 400,000 social media accounts already taken down.

 

The leading e-wallet is also in close cooperation and collaboration with concerned government agencies to provide any information they need to prevent the further proliferation of these spam messages.

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GCash has been relentless in working with authorities as it was able to block 1.37 Million fraudulent accounts from January 2021 to July 2022, on top of those blocked by its security systems. Further, GCash has helped arrest fraudsters that have been targeting the hard-earned money of its users.

 

“As a result of being the most used e-wallet with the largest user base in the Philippines, it is imperative for us to be ahead of the curve when it comes to protecting the personal information and funds that our customers have entrusted to us,” Frogoso said.

 

GCash has been ramping up efforts against fraudsters and scammers through its #SafeWithGCash campaign, as it urges its users to be extra vigilant when making transactions.

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To report scams and fraudulent activities, visit the official GCash Help Center at https://help.gcash.com/hc/en-us or message Gigi on the website and type, “I want to report a scam.” GCash will NEVER send users personal messages to address concerns or get personal information, especially the MPIN and One-time Pin (OTP). Customers can also reach out to the official GCash hotline 2882 for queries and other concerns.

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GCash

#GCash Officially Rolls Out in the United States Enabling Filipinos to Sign up with US Numbers

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GCash Overseas has officially landed in the United States, allowing the first 1,000 Filipinos there to sign up for the Philippines’ number one financial app by using their US mobile numbers.

Filipinos in the US can begin signing up for GCash regardless of their SIM cards and start supporting their families back home by sending money for free (GCash to GCash), paying bills, and buying them prepaid load credits.

#GCash Officially Rolls Out in the United States Enabling Filipinos to Sign up with US Numbers

“We’re excited to serve our over four million kababayans in the US as we prepare for a full launch later this year,” said Martha Sazon, president and CEO of GCash. “With strong support from the Bangko Sentral ng Pilipinas (BSP), we are able to make significant headway in achieving our vision of ‘Finance for All’ as we reach more Filipinos all over the world.”

Earlier this month, GCash received the green light from the BSP to start the initial launch of its overseas service which allowed Filipinos in Japan, Australia, and Italy to use GCash using any SIM from those countries. This has made GCash the first and only e-wallet in the Philippines to offer this kind of service overseas.

#GCash Officially Rolls Out in the United States Enabling Filipinos to Sign up with US Numbers

In just a few easy steps, Filipinos in the US and the initial three countries can begin using GCash. First, they just need to download the app from Google Play Store for Android, the App Store for iPhone and iPad users, or the Huawei Gallery. Then, users can select their country and input their details. To verify their account, they just need to scan their Philippine passport or other valid IDs and take a selfie.

Users in the US and Australia can also cash in for free via Remitly. They just have to download or open their Remitly app, select GCash as the e-wallet; enter the recipient’s name and mobile numbers; confirm the details and transfer the amount; and receive the funds straight in the GCash Overseas wallet. Finally, fully verified users can start sending money, paying bills, and buying load wherever they are, with just a few taps on the app.

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#GCash Officially Rolls Out in the United States Enabling Filipinos to Sign up with US Numbers

Aside from making GCash services available to more Filipinos worldwide, the e-wallet has also been continuously expanding its international payments touchpoints in partnership with global fintech giant, Alipay+. GCash can now be used to pay in select merchants across countries like Japan, South Korea, Singapore, Malaysia, and Qatar as well as top European destinations like the United Kingdom, France, Germany, and Italy.

To learn more about GCash Overseas, visit https://www.gcash.com/profile/overseas#

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GCash

#GCash Partners with Connected Women to Empower More Women to Take part in Freelancing Economy

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The country’s leading e-wallet GCash has collaborated with Connected Women, a socially-responsible platform that trains and offers flexible AI and digital job opportunities for Filipino women. The announcement of the partnership coincides with International Women’s Day, which is being celebrated under the UN Women and United Nations’ theme of “DigitALL: Innovation and technology for gender equality.

With its partnership with Connected Women, GCash aims to bring the entrepreneurial spirit of freelancing to its users, through a community of strong, empowered, and like-minded women. The Connected Women platform is now accessible through the Earn Money feature in the GCash app. Join the community and learn how to earn from home.

#GCash Partners with Connected Women to Empower More Women to Take part in Freelancing Economy

From left: Ferdie Perez, GCash Head of Commercial Product; Bobby Jimenez, Connected Women CTO; Gina Romero, Connected Women Founder & Head of Special Projects; Jasmine Kho, GCash Head of Commercial New Products & Platforms; Lhen Pavia, GCash AVP, Head of Public Sector & Partnerships

“Women are often referred to as the ‘ilaw ng tahanan’, something that many families rely on. Unfortunately millions of women are forced to leave the country in search of jobs and better opportunities which is why we at GCash are incredibly excited to share this opportunity with every Filipina, empowering them to support their family without having to say goodbye,” says GCash chief commercial officer Ren-Ren Reyes.

“We are thrilled to partner with GCash to empower more Filipino women in the freelance economy. This aligns perfectly with GCash’s mission to promote financial inclusion and innovation, and we look forward to working together to unlock the full potential of the gig economy for women in the Philippines,” says Gina Romero, Co-founder of Connected Women.

In line with the UN’s Sustainable Development Goals, GCash aims to be an organization that supports a more diverse, inclusive and gender-balanced society by providing equal opportunity.

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Filipinos in the US can soon use #GCash with American Numbers

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Just fresh from its initial rollout in Japan, Australia, and Italy, GCash Overseas is now expanding into the United States allowing the first 1,000 Filipinos there to use the e-wallet even without a Philippine SIM Card.

Filipinos in the US can soon sign up for GCash by using their American mobile numbers and start supporting their families back home by sending money for free (GCash to GCash), paying bills, and buying them prepaid load credits.

“Now that we have activated GCash outside of the Philippines, we are now working towards making it available in more countries. This time, we are adding the US to our list to be able to service over 4 million of our kababayans residing there,” said Martha Sazon, president and CEO of GCash. “With strong support from the Bangko Sentral ng Pilipinas (BSP), we are able to make significant headway in scaling our services, aligned with our vision of ‘Finance for All’.”

Earlier this month, GCash received the green light from the BSP to start the initial launch of its overseas service which allowed Filipinos in Japan, Australia, and Italy to use GCash using any SIM from those countries. This has made GCash the first and only e-wallet in the Philippines to offer this kind of service overseas.

Filipinos in the US can soon use #GCash with American Numbers

In just a few easy steps, Filipinos in the US and the initial three countries can soon begin using GCash. First, they just need to download the app from Google Play Store for Android, the App Store for iPhone and iPad users, or the Huawei Gallery. Then, users can select their country and input their details. To verify their account, they just need to scan their Philippine passport or other valid IDs and take a selfie. Fully verified users can then cash in via Remitly to start sending money, paying bills, and buying load wherever they are, with just a few taps on the app.

Aside from making GCash services available to more Filipinos worldwide, the leading e-wallet has also been continuously expanding its international payments touchpoints in partnership with global fintech giant, Alipay+. GCash can now be used to pay in select merchants across countries like Japan, South Korea, Singapore, Malaysia, and Qatar as well as top European destinations like the United Kingdom, France, Germany, and Italy.

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To learn more about GCash Overseas, visit https://www.gcash.com/profile/overseas#

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