Lenovo has announced at the recently concluded CES 2023 event that this year is sure to be packed with a range of gaming devices, AI-enabled laptops, and revolutionary products perfect for those looking to upgrade their work and play stations for the year.

Beyond great features at good prices, it’s important to look into reliable after-sales services and support to really get the best value for money and also ensure that users can make the most out of their great new devices.

“One of the most important factors to consider when choosing a new device is the after-sales services and support that brands can provide. It’s not just about where a brand packs its products with features. It’s equally important that they offer support that is fast, reliable, extensive, and convenient,” said Michael Ngan, President and General Manager of Lenovo Philippines.

“Lenovo strives to provide innovative solutions and life-changing devices, however, we believe that innovation must also extend to finding ways to provide flexible and affordable technical support and solutions. We are our users’ partners and we are committed to providing the best support for each consumer’s unique needs and requirements,” added Ngan.

Premium Care

Data migration is made easy with the Lenovo Migration Assistant which takes away the need for bulky external hard drives. This three-year warranty policy offers direct and easy connections to Lenovo technicians who can provide you peace of mind and faster solutions for PC issues and holistic comprehensive support. With its 24/7 chat support via phone, e-mail, and WhatsApp, users are instantly guided on how to solve the problem with their device anytime and anywhere.

If the issue can’t be solved with remote troubleshooting, users can easily schedule appointments for on-site support, skipping the hassle of traveling to a service center and waiting in line. Users can instead have the technician come to their doorstep for a quick check-up of their devices.

Beginner tech enthusiasts or those simply experiencing roadblocks in connecting external devices can also get in touch with Lenovo technicians and ask for advice. Apart from the high-level support on hardware, technicians can also answer questions on software applications. To top it all off, Lenovo also offers an annual PC Health Check that allows the experts to spot issues before you, quickly resolve them, and help you avoid PC problems..

Accidental Damage Protection

After investing in a brand-new Lenovo device, the last thing any user would want is for untoward incidents to happen which will compromise the device and the data stored in it. As these incidents could be unpredictable, staying ahead is key.

From accidental drops, spills, or bumps to structural failures including electrical surges, Lenovo’s Accidental Damage Protection offers in-person assistance. Trained technicians can perform comprehensive diagnostic tests on-site and make quick fixes using Lenovo-Qualified parts to reduce the need for more intensive repairs.

With Accidental Damage Protection, if the PC is not damaged beyond repair, the end users’ own PC is returned. If repair is not possible, the entire system will be replaced at no additional charge^[1].

Lenovo’s unparalleled Premium Care Services is available on the IdeaPad Slim series, IdeaPad Slim 5 Pro series, and all Yoga devices for three years while Accidental Damage Protection is available in all 2022 (Gen 7) models of IdeaPad Slim 5 series, Yoga, and Legion devices. Devices with older warranties could be updated with Accidental Damage Protection through authorized Lenovo resellers.

Legion Ultimate Support

As the gaming industry continues to flourish with new entertainment and immersive experiences each year, the specifications needed for it also level up accordingly. By staying true to its tagline, “Stylish Outside, Savage Inside”, Lenovo provides a one-stop shop for gamers like no other to fully propel gamers to the lead.

First launched in March 2021, Legion Ultimate Support is the only gamer-centric support service among competitors that provides users 24/7 access via phone, chat, or email to technicians who are armed with gamer-centric knowledge such as hardware optimization, software assistance, in-game settings for some of the most popular AAA games and more. It also includes on-site support and fast repairs for those tricky problems and overall technical support to keep the device running in tip-top shape.

Elite level Lenovo technicians has a wealth of product knowledge to keep Legion devices at 100% performance, 100% of the time to ensure gamers can expect no lags, no freezes, and no glitches, just high performance all throughout the day and night on their device.

Today, the Lenovo Legion 2022 (Gen 7) devices are more than just the standard PCs and with the three-year Legion Ultimate Support, gamers are guaranteed the complete Legion experience.

Getting the best value for money when it comes to devices shouldn’t stop at great new features and specifications. With Lenovo, users not only get to enjoy a wide offering of powerful and innovative technology, but they also have the privilege of unparalleled, reliable Support Services that cover everything needed to keep the product running across its lifecycle.

The latest generation of Lenovo devices are available in all Lenovo Exclusive Stores and authorized resellers For more information, follow Lenovo Philippines’ official Facebook page.

[1] Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced. Tablet claim cap: limited to one claim per 12 months.

Michael Ngan, Country General Manager of Lenovo Philippines, shares his insight into what technologies will become mainstream in 2023 and beyond.

Smarter, more integrated technology has transformed our daily lives, and we are seeing tremendous change as the use of artificial intelligence and edge computing expands rapidly, bringing power and efficiency to countless industries and activities. Now that a new year has begun, what surprises are in store for us in our ever-changing relationship with technology?

Below, we look at some of the technologies that are emerging. These innovations are set to change our world even more in the near future.

1. ‘Holographic’ technology will deliver to remote workers the best of two worlds

In our new hybrid workplace, technology will step up to create meetings where ‘holographic’ attendees feel almost as real as those present in person. Technologies that can bring teams together, even if they are working across multiple continents, will become increasingly important in the future’s hybrid, remote, and increasingly global workplaces.

Augmented and mixed reality will provide a new way for organizations to make an impact during presentations, product launches, or meetings with other organizations, with life-size ‘holograms’ who can interact with virtual objects (for example, to show off a new prototype or to explore a ‘digital twin’ of a real-world object).

Lenovo’s concept Cyber Space technology demonstrates how this ‘phygital’ (physical and digital) approach might work, with a special coated glass that is semi-transparent and semi-reflective, allowing people behind it to physically interact with life-sized objects.

2. Shape-changing devices will mold to the way we live, work and play

Lenovo’s next-gen 16-inch ThinkPad X1 Fold refines the foldable PC category.

In an age of multitasking and devices designed to shoot and edit videos, stream content, play games, and do everything else, screen size remains valuable. In the future, phones in our pockets may be much smaller – reversing a long-seen trend in smartphones – but ‘extend’ or ‘unfold’ to become larger when we need to use them. With the press of a button, an unassuming, familiar device can be transformed into a productivity machine.

This year, Lenovo also showed off a proof-of-concept Rollable PC, which features a 15.3-inch screen for increased productivity (for example, offering additional screen space for coders). The screen expands on command thanks to motors inside the laptop, allowing workers to increase productivity and flexibility with the touch of a button.

Lenovo’s Rollable PC proof of concept shows a flexible display that rolls out on command on a motor for a larger screen size, while maintaining its thin and light form.

And for those who need portability, privacy, and extended screen space, don’t be surprised if you see more people “wearing” their screens.

The Lenovo Glasses T1 is a wearable private display for on-the-go content consumption.

3. The metaverse will change the way we work

The metaverse is going to edge closer to reality – but it won’t be about cartoon avatars and games. Instead, metaverse technology will be driven by the world of work, not just play.

The ThinkReality VRX is a next-level VR headset for immersive training, collaboration, and 3D design.

Solutions like Lenovo’s ThinkReality VRX headset are hitting the market to allow workers to collaborate in virtual reality while also enabling rapid, cost-effective training programs.

Lenovo believes that the future of the metaverse is collaborative and truly open, with easy sharing of ideas and technology, rather than being restricted inside ‘walled gardens’ controlled by a single company.

4. Shops will get smarter

Artificial intelligence will increasingly shape the world around us – and accelerate daily activities such as shopping.

In the near future, AI servers may analyze multiple video feeds from cameras in store aisles to detect large quantities of items being removed at the same time, as well as monitor deliveries to the store to ensure that inventory remains high. This will allow stores to keep track of goods more efficiently, adjust to supply and demand more quickly, improve profit margins, and ensure customers get what they paid for.

When customers ‘click and buy,’ AI cameras will keep a close eye on them to ensure they get what they ordered, removing an inconvenient aspect of the modern, self-checkout shopping experience.

5. Multi-access edge computing (MEC) will power smart cities

In the future, intelligent cameras will manage traffic in smart cities, reducing pollution, congestion, and road accidents, while edge computing servers will enable everything from holographic teaching to augmented reality shopping.

Why edge computing? Using multi-access edge computing (MEC), requests are processed within the smart city itself rather than having to travel to a distant data center, allowing queries to be answered in milliseconds. Edge computing could even assist cities in meeting pollution targets by controlling traffic lights so that cars drive more efficiently in the future.

6. Hybrid work will enable new technologies

This shift is already underway, according to a Lenovo survey of 500 CTOs, with 43% saying their company’s technology architecture has been ‘improved,’ and elements like smart devices (76%) and smart internet-of-things (70%) gaining importance in the last year.

Businesses will shift to a more fluid model in which a third party will provide the entire office experience as well as related solutions and services. Lenovo now provides a managed employee experience in which businesses can rent a workplace solution rather than just hardware or software, such as IT infrastructure and support, performance analytics, and cloud and data infrastructure services.

Our relationship with technology has forever changed — the way we live, work, play and learn has been turned upside down. With that said, Lenovo is committed to enabling this transformation through our human-centric solutions, which lead to smarter work and better results.

Learn more about Lenovo’s view of how smarter technology is powering a changing world here.

Lenovo TruScale infrastructure as-a-service offerings expand in collaboration with Veeam, Nutanix and Red Hat, gaining traction with customers

Lenovo has announced new additions to its Lenovo TruScale portfolio as Filipino CIOs and IT leaders bring forward the need for the flexibility and value that as-a-service technology solutions deliver for business. In conjunction with market leaders Veeam, Nutanix, and Red Hat, new infrastructure products in 2023 will now include backup and hybrid cloud solutions that will be made available globally.

Momentum for Lenovo TruScale offerings is growing with the value of infrastructure-as-a-service business constantly increasing quarter-on-quarter in 2021 and 2022. Consistent with this is that based on Lenovo’s 2022 worldwide research of CIOs, 92% of IT executives said they think about introducing as-a-service products within the next two years.

“Businesses now need more than just IT hardware support, which is why we at Lenovo have been constantly investing in research and innovation to come up with holistic services and solutions that could support digital transformation in new ways,” said Michael Ngan, President and Country General Manager of Lenovo Philippines.

Growing demand for IT delivered as-a-service
Demand for IT as-a-service is driven by several factors. Digital transformation across industries requires CIOs to quickly scale and deploy IT. To add, flexible work has become a reality amidst the new normal, with organizations needing to maintain data security as well as ensuring efficient deployment of devices and workstations to employees.

Practical innovation, delivered as-a-service
Lenovo TruScale Backup as a Service with Veeam enables businesses to manage increasing data volumes and restore critical data in the event of a security breach. This solution is incorporated into the current data management offerings and delivered via an on-premises private cloud model, streamlining the process for IT teams. Not only that, customers will also be able to increase performance and flexibility with a modular and adaptable design as well as backup reliability. This allows businesses to cut back on capital expenditures, downtime costs, and deployment costs.

no

Lenovo TruScale Hybrid Cloud with Nutanix, housed on Lenovo’s ThinkAgile HX HCI platform, is the second major addition. The solution delivers the protection and control of on-premises infrastructure and the flexibility of hybrid cloud by leveraging key software. Businesses have the freedom to scale up infrastructure deployment without substantial capital investment. Companies can make quick and effective decisions without the constraints of needing to manage complex IT since Lenovo takes care of installation, deployment, configuration, 24/7 monitoring, and incident assistance.

Last but not least, Lenovo and Red Hat have collaborated to bring a new end-to-end hybrid cloud solution that will utilize Red Hat OpenShift. With this , enterprise customers will benefit from a fully managed as-a-service hybrid cloud for running business applications. This consumption-based price model will enable them to step into modernizing applications.

The new enhancements to Lenovo TruScale were announced at the company’s annual global innovation event, Tech World 2022. This year’s edition highlighted how Lenovo’s smarter technology and as-a-Service offerings are empowering organizations to boldly reinvent and shape their IT transformation to accelerate business growth.

Lenovo TruScale is a core part of the company’s overall transformation strategy, led by its Solutions and Services Group (SSG). Services is driving profitability for Lenovo as a whole, contributing 26% year-on-year revenue growth and 21.4% operating margin in Lenovo’s second quarter (July to September, 2022). Managed Services, including Lenovo TruScale Infrastructure and Device as a Service offerings were the fastest growing part of SSG’s business in the previous quarter – with revenue seeing high double-digit year-on-year growth.