How to fix Medela app not working, keeps logging out

MyMedela Baby Tracker is a great app for tracking breast feeding schedule of a baby. But recently many of its users are reporting about connection issue and forced logout.

On both Android and iOS systems Medela app users are reporting that Medela app is not working, the issue is suddenly the Medela app logged them out and users are not able to login back to Medela app. 

Medela app not working

Users are getting logged out for Medela app for no reason and more surprisingly it says “Connection error” No connection to WiFi or mobile data. However all the other apps on the phone are working normally and able to access internet. Due to this issue many android and iOS users are not able to use “MyMedela Baby Tracker, Breastfeeding & Lactation” as it not working properly. 

We have lifted some troubleshooting steps to fix Medela app not working or not connecting to internet or crashing or keeps logging out or not able to login to Medela app.

How to fix Medela app not working, keeps disconnecting and logging out.

Fix 1: Check for pending updates


Please check-in play store or App Store for any pending updates for Medela app. As the android and iOS keeps on updating platforms to new version, it becomes essential for app developers to update new app. If you are running an older version of the app then you might face issues like Medela app disconnecting or getting forced logout continuously.

Fix 2: Change password and Log out and login back again


If you’re able to login in Medela apps for sometime then we recommend you to change your password and log out manually and login back, this is because if you are using the app from more than one device then you might face issues like force log out from Medela app.

Fix 3: Disable VPN


If Medela app is not able to connect to internet or keeps on dropping internet connection, then one big reason can be that you are using VPN to control your network setting. Many apps are not able to maintain sessions properly if you are on VPN networks, to fix this turn off VPN and check if Medela app work properly.

Fix 4: Restart the phone


A normal software or platform issues can be fix just by a normal restart to your iPhone or android phone. For fixing any software which is rated issues in Medela app, please restart the app in your phone, check back if it fixes the issue.

Fix 5: Switch Data

If you’re not able to open Medela app on mobile data  and it getting crashed then please try connecting it to Wi-Fi or other way around check if it helps

Fix 6: clear App Cache

Some older settings or cached data some time causes apps like Medela to not load properly or keeps getting force locked out due to old session settings. To clear cache.

On Android phone:

Open Settings on your Android phone and go to Apps or Application Manager.- >Under All app find Medela app-> Tap on storage -> clear cache

On iOS/ iPhone:

Open settings app-> General->Storage->find and tap on Medela-> Tap on offload app.

Fix 7 : Create New account

If nothing works for you then as a last workaround you can try to create a new account on Medela app to eliminate any account related problems. If the new account still give some problem, we recommend you to contact app developer and report the issue.

About the Author

Jervie David Montejar
Pinoy Blogger, developer, foodie, self-proclaimed photographer and big anime and otaku fan. Likes RPG and action video games.

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