#GrabPhilippines is giving
Filipino teens greater independence while helping parents stay connected to
their journeys with the introduction of Grab for Family. The feature enables
teenagers aged 13–17 to book rides independently, while giving parents and
guardians real-time visibility into their journeys and added safety controls
throughout the trip. #Grab
The
growing use of Grab Family Accounts among Filipino households points to the
increasing role of shared mobility in everyday family life, with sign-ups more
than doubling over the past year. Once onboarded, family members take about 70%
more rides in their first month – underscoring the importance of shared access
in making everyday mobility more convenient and more efficient for everyone
under one roof.
With
Grab for Family, parents no longer have to choose between giving their
teenagers greater freedom and staying informed about their journeys. Once a
teen is linked to a Family Account, parents can receive real-time trip updates,
follow rides on a live map, communicate with the teen and driver, and access
additional safety tools throughout the trip.
“Safety
and peace of mind have always been important to how we serve families on Grab.
We’re continuing to build on that by making it easier for parents to stay
informed about their teens’ journeys, while giving teenagers the support and
confidence to move around more independently,” said Grab Philippines Head of
Mobility CJ Lacsican.
Keeping parents connected
without getting in the way
At the core of Grab for Family is
real-time visibility. Through Live Ride Tracking, Trip Monitoring and automated
trip notifications, parents can stay informed without having to repeatedly call
or message their teens during a ride.
Parents receive updates at key points of
the journey, including when a driver is assigned, vehicle details are
available, the passenger is picked up, the destination is reached and the trip
is completed. A live map also allows parents to follow the ride as it happens.
The monitoring experience is designed to
provide added visibility when a journey does not go as expected. Parents can be
alerted about unexpected stops or route deviations, while the platform can also
check in with the passenger through in-app prompts to help confirm that they
are safe.
Built-in safeguards from pickup
to drop-off
Beyond visibility, Grab for Family brings
together several safety and communication tools designed to support the teen
throughout the ride.
Ride PIN provides an additional
verification step before a trip begins, requiring the passenger and driver to
match a unique in-app code before proceeding. This helps ensure that the teen
is getting into the correct vehicle.
Through 3-Way Chat, parents can also join
the in-app conversation between the teen and driver. This gives families a
shared channel to clarify pickup points, landmarks and other trip details
without having to move the conversation to a separate platform.
Grab for Family also includes
AudioProtect, which enables encrypted audio recording on both the passenger’s
and driver’s devices during a ride. Recordings remain encrypted and cannot be
accessed by either party, and are only reviewed by Grab’s safety team when a
formal report is submitted.
These tools work alongside Grab’s Safety
Center and Emergency Help functions, giving users access to localized
assistance and emergency support when needed.
Designed to
fit into everyday family routines
Activating Grab for Family can be done
within the existing Grab app. Parents can invite a teen using their mobile
number or send a unique invitation link. Once the teen accepts the invitation,
the parent approves the request and identifies the account as belonging to a
teen, activating the relevant safety features.
Once the accounts are linked, parents can
also manage shared payment methods and adjust available safety settings based
on their household’s needs.
“As a Grab driver-partner and a mother
myself, I understand how important it is for parents to feel assured that their
children are safe whenever they use ride-hailing services,” said Lisza
Buscaino-Redulla, President of the United Transportation Coalition Philippines,
Inc. “Many families rely on platforms like Grab for the daily commutes of their
teenage children, which is why we welcome the introduction of the Family
Account as an important step toward giving parents assurance that their
children get to wherever they need to be safely.”
More
information on Grab for Family is available through the Grab app and official
website.
