Upgrading Your Maya Account Just Got Easier with ID-less Verification
Upgrading your #Maya account usually means having an ID ready. Now, you may be able to do
it without one.
Maya is making
account upgrades simpler with ID-less verification,
which lets eligible users verify their identity without taking a photo of or uploading a physical ID. All you need to start are details you
already know, like your name and birthday.
Behind the
scenes, Maya checks these details against your National ID records through National ID eVerify, the Philippine
Statistics Authority’s identity-verification service. Think fewer things to
prepare, less information to fill out, and a more seamless way to get your Maya
account upgraded.
Here’s what to
expect:
Step 1:
No ID on hand? Start with your name and birthday
When prompted,
simply enter your name and birthday.
Maya will check these against your National ID records through National ID
eVerify.
Have your
National ID number memorized or saved? You can use that instead. Once your
details are successfully verified, there’s no physical
ID to photograph or upload.
Step 2: Take
a quick video selfie
Next, take a
quick video selfie to help confirm your identity. It
works together with your National ID verification as part of the identity
checks needed to upgrade your account.
Step 3: Fill
in only what’s missing
Rather than
asking you to enter information that can already be verified, Maya will only
ask for additional details if
they’re needed.
And that’s it: no digging through your wallet for an ID, no taking a photo
of one, and less information to type in.
What happens if
Maya can’t verify your information through National ID eVerify? You can simply
continue with the regular ID-upload
process without having to start over.
The experience
may feel lighter on your end, but the necessary safeguards continue behind the
scenes. Maya still performs applicable identity verification, screening, and
other regulatory checks. AI and automation
help handle routine verification work, while cases that need
closer attention are routed for human review.
So when it’s time to upgrade your Maya account, you may already have what you need to get started: your name, your birthday, and a quick video selfie. No ID required.
To know more, visit maya.ph or mayabank.ph, and follow
@makeyourmoneymaya on Facebook, Instagram, YouTube, and TikTok to
stay updated. Maya Philippines, Inc. and Maya
Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph. For 24/7 assistance, visit the Help Center in the
Maya app or call us from 8 AM to 7 PM daily at +632 8845-7788.